Receptionist

[Flabberghast]

I was recently treated in an insulting, derisory manner by a receptionist at my medical surgery - basically treated as if I were a child. Understandably this made me very angry such that my blood pressure raised an error in the monitor, and it took two attempts to insert my finger in the pulse reader, I was shaking that much. I made my concerns clear to the Dr and dealt with my anger as best I could (without of course being violent), though understandably the Dr was concerned; even though I posed not actual threat to her. She fetched the manager, as is appropriate and we concluded the consultation.

This afternoon I received correspondence from above manager clearly implying that the responsibility for my being angry was my fault and any further such behaviour would result in me being crossed out from that surgery. Again I find this insulting infuriating.

Any advice on lawyers expert in this type of matter would be appreciated, as well as any other advice.

Thanks

[echat11]

There are protocols that need to be followed, i.e. you lodge a formal complaint in writing sent to the practice, they respond, depending on what they say, if you still aren't happy, then you have further avenues of complaint which will be highlighted by the surgery.

Courts require you to resolve the matter outside of legal avenues before you turn to them. In any event it will be your word against there's, practice employees.

[Flabberghast]

Many thanks, really informative.

The essential point I have is admission of culpability. As I say the implication is that it was my fault.
Whether or not it is resolved I want to know why it was allowed to occur, so further avenues will be useful; not of complaint but of discovery.
And hopefully correction.
This is my NHS; our NHS.

[islandgirl]

I once received a similar message from a doctor saying that being rude to receptionists would not be tolerated etc. I wrote to the Doctor with the facts (won't bore you with them but the receptionist had behaved appallingly and had not told the Doc the full story). Received an apology from the Doctor. Never spoken of again.