I've been a bit of a idiot... Last year I ordered a pair of wellies online from the Hunter boots store. A few days later I saw them on sale on another website, so I ordered them and returned the pair to Hunter for a refund.
A few months later, the boots have fallen apart so I looked back over my emails to get the order details, went on the website to get a returns label and sent them off... to Hunter!
I've contacted Hunter and they said theyd check woth their warehouse to locate the boots and either return them to me or direct to the store i got them from. Since then I've emailed dozens of times over 2 months and every reply says the same; that they'll check with the warehouse. Ive emailed their CEO and head of customer sales, no response.
I appreciate that it was my error, Im £160 out of pocket, and getting nowhere.
Is there anything else I can do?
Tks
ADD
A few months later, the boots have fallen apart so I looked back over my emails to get the order details, went on the website to get a returns label and sent them off... to Hunter!
I've contacted Hunter and they said theyd check woth their warehouse to locate the boots and either return them to me or direct to the store i got them from. Since then I've emailed dozens of times over 2 months and every reply says the same; that they'll check with the warehouse. Ive emailed their CEO and head of customer sales, no response.
I appreciate that it was my error, Im £160 out of pocket, and getting nowhere.
Is there anything else I can do?
Tks
ADD
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