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At the end of February I went into my local supermarket (one of the big five) I have been shopping there regularly for the last 8 years.
This was a Friday at about 5.30pm and was very busy. It is a large supermarket.
I placed my food items on the conveyor belt. There was an elderly couple in front of me and a customer behind me. As there were no dividers I took one from an adjacent empty till and placed it in front of my goods to separate my shopping from the customers.
The cashier saw me do this and in a raised voice she said "put that back, there are too many people touching it" I was a bit shocked and put the divider back onto the empty till. She was still serving the couple in front of me and then she shouted at me "step back, you are invading my space and you are not socially distancing" She then stared at me. I moved one step back.. There is the one meter rule in place. She was sitting behind the screen wearing a face mask, the couple in front of me were wearing a mask, I was wearing a face mask and was standing well over a meter.
Anyhow, I was really annoyed with her by this time. She was still staring at me and the customer in front of me was paying by card.
I stood at the till and then in a raised voice I said "You have a very bad attitude and I am not happy at the way you have been speaking to me" She got even more angry. She then asked the couple in front of me "you have witnessed this, can I have your names" She grabbed a piece of paper and they willingly gave their names.
I then told this cashier. I would like to speak to the manager and I want your name. She put my food through the till and did not give me my change. Well, she apologised for not giving me my change but not for her barking orders at me in front of a shop full of customers.
A member of staff turned up who looked about 16. I asked if he was the manager and he replied "no I am a supervisor" I asked him to call the manager.
A female shop assistant then turned up and asked this cashier if she wanted to take a break which basically translated that she was the victim and I was the nasty customer verbally abusing the cashier when it was quite clear it was the complete.opposite.
I was then told to wait for the manager by the main entrance. The so called manager turned up. I asked him if he was the manager and he replied "sort of" He was wearing the supermarket uniform so I basically had dumb and dumber dealing with my complaint!!!
I explained what had happened and he asked for my phone number. I had to repeat it 3 times and he was still unable to manage writing a phone number. He didn't even ask for my name.
Anyhow I got into my car, shaking and crying. I was just so shaken up.
I got home, still crying and phoned a friend to tell her what had happened.
So to cut a long story short, I have been sending both e mails and letters to the CEO and the store manager over the last 6 weeks and with a 2 week silence from them. they have concluded that my statement of events did not match up with theirs and they have now closed my complaint.
So, I am no longer shopping in this supermarket. (since the 26th February) and I have told the CEOs office that my complaint is still very much active. I have reported this incident to Trading Standards and I'm waiting to hear from them.
I have been so upset with this, and I need to take this matter one step forward. and go down the legal route. Any legal advice is very much appreciate.
This was a Friday at about 5.30pm and was very busy. It is a large supermarket.
I placed my food items on the conveyor belt. There was an elderly couple in front of me and a customer behind me. As there were no dividers I took one from an adjacent empty till and placed it in front of my goods to separate my shopping from the customers.
The cashier saw me do this and in a raised voice she said "put that back, there are too many people touching it" I was a bit shocked and put the divider back onto the empty till. She was still serving the couple in front of me and then she shouted at me "step back, you are invading my space and you are not socially distancing" She then stared at me. I moved one step back.. There is the one meter rule in place. She was sitting behind the screen wearing a face mask, the couple in front of me were wearing a mask, I was wearing a face mask and was standing well over a meter.
Anyhow, I was really annoyed with her by this time. She was still staring at me and the customer in front of me was paying by card.
I stood at the till and then in a raised voice I said "You have a very bad attitude and I am not happy at the way you have been speaking to me" She got even more angry. She then asked the couple in front of me "you have witnessed this, can I have your names" She grabbed a piece of paper and they willingly gave their names.
I then told this cashier. I would like to speak to the manager and I want your name. She put my food through the till and did not give me my change. Well, she apologised for not giving me my change but not for her barking orders at me in front of a shop full of customers.
A member of staff turned up who looked about 16. I asked if he was the manager and he replied "no I am a supervisor" I asked him to call the manager.
A female shop assistant then turned up and asked this cashier if she wanted to take a break which basically translated that she was the victim and I was the nasty customer verbally abusing the cashier when it was quite clear it was the complete.opposite.
I was then told to wait for the manager by the main entrance. The so called manager turned up. I asked him if he was the manager and he replied "sort of" He was wearing the supermarket uniform so I basically had dumb and dumber dealing with my complaint!!!
I explained what had happened and he asked for my phone number. I had to repeat it 3 times and he was still unable to manage writing a phone number. He didn't even ask for my name.
Anyhow I got into my car, shaking and crying. I was just so shaken up.
I got home, still crying and phoned a friend to tell her what had happened.
So to cut a long story short, I have been sending both e mails and letters to the CEO and the store manager over the last 6 weeks and with a 2 week silence from them. they have concluded that my statement of events did not match up with theirs and they have now closed my complaint.
So, I am no longer shopping in this supermarket. (since the 26th February) and I have told the CEOs office that my complaint is still very much active. I have reported this incident to Trading Standards and I'm waiting to hear from them.
I have been so upset with this, and I need to take this matter one step forward. and go down the legal route. Any legal advice is very much appreciate.
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