So I purchased a product back in April which developed a fault within the first 6 months, within this time, I asked for a repair/replacement. The product was sent off but I received it back with the exact same problem (but was told the problem existed and had been fixed). I asked for it to be replaced/repaired again and the product was sent off, same scenario again however, product returned without being fixed, although was told the issue had been fixed.
I then exercised my final right to reject the product, which by this time was November, beyond the 6 months from returning it.
After being told 'we can't offer you a refund' for a month, they have now offered me a partial refund of about 60% of what I paid, providing I return the device to them.
I understand the Consumer Rights Act says the retailer cannot make any deductions from a final-right-to-reject claim if it was exercised within the first 6 months from delivery. Mine is outside this window, but only because they failed to fix the problem twice. I informed them the product was not working within 4 months of delivery.
Is there any way I could still receive a full refund? The deduction is for the amount I would have been able to use the device before refunding, but I haven't been able to use it since 4 months after delivery.
Any help would be greatly appreciated!
This all occured in England
Cheers
(also the problem was actually there from the start, it just took me a while to realise it wasn't me using the product incorrectly - it was a camera stabiliser so it was hard to tell!)
I then exercised my final right to reject the product, which by this time was November, beyond the 6 months from returning it.
After being told 'we can't offer you a refund' for a month, they have now offered me a partial refund of about 60% of what I paid, providing I return the device to them.
I understand the Consumer Rights Act says the retailer cannot make any deductions from a final-right-to-reject claim if it was exercised within the first 6 months from delivery. Mine is outside this window, but only because they failed to fix the problem twice. I informed them the product was not working within 4 months of delivery.
Is there any way I could still receive a full refund? The deduction is for the amount I would have been able to use the device before refunding, but I haven't been able to use it since 4 months after delivery.
Any help would be greatly appreciated!
This all occured in England
Cheers
(also the problem was actually there from the start, it just took me a while to realise it wasn't me using the product incorrectly - it was a camera stabiliser so it was hard to tell!)
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