wren kitchen doors

[kitchenaid]

I emailed Wren to let them know my kitchen doors, purchased in 2016 are starting to crack. At their request I sent photos of all the doors.I was then told they were delaminating and as they have now improved the manufacturing technique, and changed the the name of the colour, they would REPLACE all of the doors and drawers. The items, 22 doors and 10 drawers all arrived yesterday.
I have asked when they will be replaced within my kitchen they have said as I did not use their fitting service and employed a third party I will need to find someone to fit them.
Apart from all of the upheaval, I will need to pay to have the faulty doors removed and have replacement doors fitted.
I feel replace should be that, putting in place, not piled up in my garage.
Please advise.

[Scot22]

Sorry but I agree with Wren. They have replaced the doors to honour their part of the contract.
They have had no involvement with the fitting. I assume it saved money which is quite reasonable and sensible. However, it seems to me their obligation is supplying not fitting.
I am not qualified and perhaps other aspects come into play. Perhaps research on WHICH website.

[Scot22]

It will be helpful and interesting to know if you have any success.

[des8]

So the doors were replaced as they were unsatisfactory at the time of delivery.
Your contract was breached.
Under the Consumer Rights Act 2015 you are entitled to a replacement (less a deduction for usage).
However you can also claim other remedies, which includes damages (sec 19 (11) (a)
Direct damages are those that flow naturally and necessarily from the breach and compensate for loss.

[Scot22]

Yes. I hadn't considered that aspect. As you point out other losses arose. Hopefully that can/will be remedied.

[Deniro29]

I still think that Ren is right, because he just wanted to fulfill his part of the contract. I believe that this was done in order to save money, which is quite reasonable. If anything, this is purely my opinion, I could be wrong. When I just replaced the doors in my rooms, I did not have such problems, the masters came to me made perfect measurements and the next day they fixed the doors, I only consulted for a long time on the selection of wood, I do not mean its color and texture, namely its strength and exposure to external influences. And as a result, I decided on this company. They also have a lot of stylish models of wooden garage doors, in short, I trust this company, they are great