Hi
Following advice from this wonderful site I sent a Statute Barred letter to Capquest in March 2019. I have had no response apart from a house call (at the end of May) from Resolvecall who put a note through the door. Yesterday in the post I received a wad of paperwork from Arrow Global relating to the same debt which says "Remediation of Account" and goes on to say 'under the rules of the Consumer Credit Act 1974......we are required to provide you with statutory notices within the prescribed timescales to inform you about the status of your account. We have recently identified that unfortunately we haven't always complied with the above mentioned requirements and as a result are carrying out a remedition to provide you with information we should have provided historically". The statements provided go from 31 March 2014 to 28 February 2019 all have the same outstanding amount on them. I am not sure where to go from here and would be grateful to receive some further advice.
Following advice from this wonderful site I sent a Statute Barred letter to Capquest in March 2019. I have had no response apart from a house call (at the end of May) from Resolvecall who put a note through the door. Yesterday in the post I received a wad of paperwork from Arrow Global relating to the same debt which says "Remediation of Account" and goes on to say 'under the rules of the Consumer Credit Act 1974......we are required to provide you with statutory notices within the prescribed timescales to inform you about the status of your account. We have recently identified that unfortunately we haven't always complied with the above mentioned requirements and as a result are carrying out a remedition to provide you with information we should have provided historically". The statements provided go from 31 March 2014 to 28 February 2019 all have the same outstanding amount on them. I am not sure where to go from here and would be grateful to receive some further advice.
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