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Brighthouse wonít repair

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  • Brighthouse wonít repair

    Hi,

    Thank you for allowing me to join. I purchased an Apple MacBook from Brighthouse and paid it off over 12 months. Now 18 months down the line the logic/motherboard has failed (apple confirmed this). So I spoke to Brighthouse and they said as itís out of warranty and I own it outright they wonít repair it. I stated that itís covered under the sale of goods act 1979 and the consumer rights act 2016. They said if Iím not satisfied raise it as a compliant. After they denied all knowledge of the original complaint they have now said after investigation they donít feel they have to repair it and want to close the case. I told them Iím not happy with that and they said they will escalate it but itíll take 56 days to resolve. So I guess what Iím asking is, if/when they refuse to repair again. What are my options?
    Tags: None

  • #2
    Hi & welcome

    Durkin v DSG Retail Ltd
    https://www.russell-cooke.co.uk/medi...april-2014.pdf


    Consumer Rights Act 2015

    Can a trader contract out of statutory rights and remedies under a goods contract?

    31 Liability that cannot be excluded or restricted

    (1) A term of a contract to supply goods is not binding on the consumer to the extent that it would exclude or restrict the traderís liability arising under any of these provisionsó

    (a) section 9 (goods to be of satisfactory quality);

    (b) section 10 (goods to be fit for particular purpose);

    (c) section 11 (goods to be as described);

    (d) section 12 (other pre-contract information included in contract);


    (etc)

    http://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/can-a-trader-contract-out-of-statutory-rights-and-remedies-under-a-goods-contract/enacted


    Resolver is a free tool that makes complaining quick and simple.
    Last edited by charitynjw; 17th March 2019, 04:04:AM.
    CAVEAT LECTOR

    This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

    You and I do not see things as they are. We see things as we are.
    Cohen, Herb


    There is danger when a man throws his tongue into high gear before he
    gets his brain a-going.
    Phelps, C. C.


    "They couldn't hit an elephant at this distance!"
    The last words of John Sedgwick

    Comment


    • #3
      Iím going with unsatisfactory quality. As I feel £1300 for a premium brand product should last longer than 18 months. Iíve also since found out it was an ex-floor model. I thought I was buying brand new

      Comment


      • #4
        Not as described if it was a display model and not new

        Comment


        • #5
          Quick update. Brighthouse/Faversham have concluded their investigation into the compliant and have stated ď As I own the product outright and it is 8 months after it has been paid off they donít feel obligated to repair the itemĒ. I have now taken it up with the FOS but Iím not very hopeful after speaking to them.

          Comment


          • #6
            Send them this.
            CAVEAT LECTOR

            This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

            You and I do not see things as they are. We see things as we are.
            Cohen, Herb


            There is danger when a man throws his tongue into high gear before he
            gets his brain a-going.
            Phelps, C. C.


            "They couldn't hit an elephant at this distance!"
            The last words of John Sedgwick

            Comment

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