Farmfresh

[MARIA JORY]

I am a pensioner of 76 years and saw an advert last May for a Grocery offer - 100% Free Sample -from Farm Fresh, delivered to my home. I was away for five months in winter and realised that a direct debit of £4-99 was taken out of my account - despite me being away for five months. I contacted the owner and was told that it could only be canceled if I paid back the £50-00 (100% Free offer )that I had received in May. I have tried, time and again to cancel my contract and cannot do so. It is difficult for me being on a basic pension to continue and I am at my wits end with stress, worrying how I am going to resolve this situation. I have canceled my direct debit from the bank and am considering to even pay the £50-00 to end my association with this company but feel it is so unfair that I have to do so. Can you please help?
Thank You.

[ostell]

For the direct debit escalate this to your bank as an unauthorized payment and ask that they refund the money under the direct debit guarantee.

Have you got a copy of the contract he sent you when you signed up for his "Service" ?

Farm Fresh is well know on here for his devious methods. And now I will probably be getting another email from him slagging me off.

[Kati]

tagging Amethyst xx

[Amethyst]

Hiya xxx

The company you are dealing with had just had a non-compliant advertiser notice from the ASA which may assist when contacting your bank. See https://www.asa.org.uk/non-compliant...egies-ltd.html

His terms change regularly which you can see here -> https://www.changedetection.com/log/...terms_log.html

Get your DD cancelled and also tell the bank to cancel any continuous payment authority on your debit card ( you possibly gave them those details when you first signed up with the company )

If it continues then please post on here.

Do you have the original £50 voucher offer email ? ( it's relatively new he's added this '52 more orders or have to repay any voucher part to his terms ).