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We'd like to know what kind of charges people face whilst going about their lives, how they affect you, if you feel they are fair or unfair, any specific examples or instances where charges have been an issue.
Some examples of what we would like to hear about are below, but any and all charges, that might have been hidden in contracts/agreements, we want to hear about all types of charges - across all sectors – the level of which could be assessed for fairness, if we get our own way in the EU in September.
Financial Sectors
Insurance Sector – Exit Charges; Compulsory secondary expenses; Unexpected revision charges (mid-term).
Investment Sector – Inactivity Fees (fees payable by customer if they do not carry out any transactions on an account during a 12 month period); Cash account charge.
Banking Sector – Unauthorised overdraft charges; Transaction charges (e.g. bounced cheque); Copy of Statement fee.
Mortgage Sector – Post completion administration fees (e.g. deeds production fee), mortgage exit administration fee, breakdown of account fee.
Non Financial Sectors
Gym Contracts (termination charges) – overly long termination notice periods and large termination charges.
Book Clubs/Film Clubs – Buying less than minimum purchase commitments, returning items late.
Car Clubs – Charges for dropping cars off in locations other than agreed.
Car Hire - Penalty charges incurred for punctures, hire, theft of car, but not clearly defined in rental agreement where consumer’s liability starts.
Service Contracts – Charges for fixing unexpected problems in home improvements, or charging extra for cases that are hard to fix, e.g. cars.
Retirement Homes – Transfer fees or “exit fees” paid by consumers when they sell or rent their purpose built retirement apartment.
Some examples of what we would like to hear about are below, but any and all charges, that might have been hidden in contracts/agreements, we want to hear about all types of charges - across all sectors – the level of which could be assessed for fairness, if we get our own way in the EU in September.
Financial Sectors
Insurance Sector – Exit Charges; Compulsory secondary expenses; Unexpected revision charges (mid-term).
Investment Sector – Inactivity Fees (fees payable by customer if they do not carry out any transactions on an account during a 12 month period); Cash account charge.
Banking Sector – Unauthorised overdraft charges; Transaction charges (e.g. bounced cheque); Copy of Statement fee.
Mortgage Sector – Post completion administration fees (e.g. deeds production fee), mortgage exit administration fee, breakdown of account fee.
Non Financial Sectors
Gym Contracts (termination charges) – overly long termination notice periods and large termination charges.
Book Clubs/Film Clubs – Buying less than minimum purchase commitments, returning items late.
Car Clubs – Charges for dropping cars off in locations other than agreed.
Car Hire - Penalty charges incurred for punctures, hire, theft of car, but not clearly defined in rental agreement where consumer’s liability starts.
Service Contracts – Charges for fixing unexpected problems in home improvements, or charging extra for cases that are hard to fix, e.g. cars.
Retirement Homes – Transfer fees or “exit fees” paid by consumers when they sell or rent their purpose built retirement apartment.
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