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Re: Personal Current Account Services Billing - Consultation
I don't know if it has changed but about 4 years ago I had a situation where Abbey put the direct debit payments through at 1 minute past midnight and at 9am the same day they then update any cleared credits coming into the account.
I was angry at this time because I had sufficient cleared funds to cover any outgoings. But because of their cock eyed charging regime I was charged for 3 unauthorised payments that day as at 1 minute past midnight they were not showing the cleared funds. At 9.05am the same day there was enough cleared funds to cover outgoings.
There was also a time when you could bank cash up to the close of business to cover any payments before you got charged. Why do they keep changing the goal posts?
Tuttsi
I don't know if it has changed but about 4 years ago I had a situation where Abbey put the direct debit payments through at 1 minute past midnight and at 9am the same day they then update any cleared credits coming into the account.
I was angry at this time because I had sufficient cleared funds to cover any outgoings. But because of their cock eyed charging regime I was charged for 3 unauthorised payments that day as at 1 minute past midnight they were not showing the cleared funds. At 9.05am the same day there was enough cleared funds to cover outgoings.
There was also a time when you could bank cash up to the close of business to cover any payments before you got charged. Why do they keep changing the goal posts?
Tuttsi
Originally posted by Amethyst
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