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Re: BT's dangerous suggestion.
ok so technical support rang me to talk about dismantling my socket.
I said you obviously didn't read my email regarding this, its not going to happen. End of.
He became agitated and said that only BT offer wireless outside my home, no one else does.. what earthly good is that to me when my nearest wifi hotspot is 12 miles away and the internet keeps cutting out in my home?!?
Again he didn't like it when I asked him that one.
Said it was a benefit that BT offered.
When I asked him if I had actually USED this benefit, he coulndn't comment.
I reiterated that no BT engineer had attended my property in the last 10 years, and he said "Oh yes they did!" I asked for the engineer's name. I cant know that, DPA.
I said ok, then the date, because the only way they have got in is breaking and entering, as I have never let a BT engineer in to my property!
The line went quiet, and he then said he is entitled to charge me £99 if an engineer comes out, as the line rental DOES NOT cover maintainence.
I said I would go to OFCOM regarding it, as I think it is disgraceful, and was told he was closing the complaint as rectified. I told him it wasnt rectified at all. I was not satisfied and I requires a letter of stalemate.
This was refused, so... I did something a bit naughty. I said I was cooking and he would have to call back.
He rang me back an hour later, and the first words I said were "This call is being recorded and is on speaker for a 3rd party to listen to."
Surprisingly he agreed, an outage at the exchange would cause an error message on any line, and no they did not check before doing a line test. He also agreed that I could have a letter of stalemate and yes, i did pay for a contract that includes wireless, but I do not pay for the wireless itself (you explain that one to me I have no idea)
He also admitted that the BT help page does say they are aware McAfee security does not work with windows 7 etc, and that the advisors are actively promoting it without finding out about the O/S you are running!!
I am still looking in to who to report the whole idea of tampering with a phone socket, and he is ringing me again "Once I have thought about it" to talk me through dismantling it.
He can ring me every day for a year, I am NOT doing it.
ok so technical support rang me to talk about dismantling my socket.
I said you obviously didn't read my email regarding this, its not going to happen. End of.
He became agitated and said that only BT offer wireless outside my home, no one else does.. what earthly good is that to me when my nearest wifi hotspot is 12 miles away and the internet keeps cutting out in my home?!?
Again he didn't like it when I asked him that one.
Said it was a benefit that BT offered.
When I asked him if I had actually USED this benefit, he coulndn't comment.
I reiterated that no BT engineer had attended my property in the last 10 years, and he said "Oh yes they did!" I asked for the engineer's name. I cant know that, DPA.
I said ok, then the date, because the only way they have got in is breaking and entering, as I have never let a BT engineer in to my property!
The line went quiet, and he then said he is entitled to charge me £99 if an engineer comes out, as the line rental DOES NOT cover maintainence.
I said I would go to OFCOM regarding it, as I think it is disgraceful, and was told he was closing the complaint as rectified. I told him it wasnt rectified at all. I was not satisfied and I requires a letter of stalemate.
This was refused, so... I did something a bit naughty. I said I was cooking and he would have to call back.
He rang me back an hour later, and the first words I said were "This call is being recorded and is on speaker for a 3rd party to listen to."
Surprisingly he agreed, an outage at the exchange would cause an error message on any line, and no they did not check before doing a line test. He also agreed that I could have a letter of stalemate and yes, i did pay for a contract that includes wireless, but I do not pay for the wireless itself (you explain that one to me I have no idea)
He also admitted that the BT help page does say they are aware McAfee security does not work with windows 7 etc, and that the advisors are actively promoting it without finding out about the O/S you are running!!
I am still looking in to who to report the whole idea of tampering with a phone socket, and he is ringing me again "Once I have thought about it" to talk me through dismantling it.
He can ring me every day for a year, I am NOT doing it.
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