My phone company (Three UK) sent me a prepaid postage bag to send my new phone back to their logistic team. The bag had a R 24 postage stamp on it used it to send the mobile phone. I was told by Three UK in a letter that I am meant to receive a prove of postage and a tracking number with the bag that was provided. I took the parcel to the post office counter on the 3rd of October 2019 and was only given a prove of postage, to which I objected repeatedly to having a tracking number likewise. However, the cashier at the counter told me there was no tracking number with the bag and he sent the parcel. I sent the parcel without obtaining the tracking number because Three told me that if they didn't get the phone in 5 working days, i will be charged for the phone.*
As I am aware, the parcel was meant to be delivered the next working day which was the 4th of October 2019. However, I haven’t received any confirmation from my phone company about the delivery of the parcel and it has been more than 4 months since I posted the parcel. The phone company is charging me for the phone as they claimed to not have received the phone. Ombusman Service got involved and told me that there was nothing they could do as there was not weight of the parcel on receipt provided and that i should make a claim to royal mail. I have made a claim to royal mail but they said, because i was not the owner of the prepaid bag, i can't make the claim. Therefore, three needed to make the claim. Three Uk said to me that they can't make the claim as that is not part of their service and i should make the claim.
Essentially, all the companies are just passing me around with the charge on my phone account and my Credit rating also getting bad.
Please any advice on what to do will be really appreciated.
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As I am aware, the parcel was meant to be delivered the next working day which was the 4th of October 2019. However, I haven’t received any confirmation from my phone company about the delivery of the parcel and it has been more than 4 months since I posted the parcel. The phone company is charging me for the phone as they claimed to not have received the phone. Ombusman Service got involved and told me that there was nothing they could do as there was not weight of the parcel on receipt provided and that i should make a claim to royal mail. I have made a claim to royal mail but they said, because i was not the owner of the prepaid bag, i can't make the claim. Therefore, three needed to make the claim. Three Uk said to me that they can't make the claim as that is not part of their service and i should make the claim.
Essentially, all the companies are just passing me around with the charge on my phone account and my Credit rating also getting bad.
Please any advice on what to do will be really appreciated.
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