my son got a mobile phone on contract from virgin mobile 2yrs ago for his then girlfriend ..... he paid it every month even thought they seperated almost 6mths ago.
the contract was due to finish in december 2017 and he got call from them asking if he wanted to renew or upgrade etc but he said no and told them they had seperated so he cleared the balance and ended business with them because his own phone is with 02..... So he thought that was the end of the matter but recently they have been hounding him with calls saying contract was renewed and he has not been paying so he told them he cleared it in december which he can prove, and ended the contract but it seems his ex girlfriend phoned up and renewed it and got new phone without him being told about it yet he is being billed for it.
Can anyone help with advice or suggestions on how to resolve this please? would be much appreciated
My son had to get police to go visit his ex girlfriend because she ordered catalogue goods online from his account which was shiny expensive i phone and accessories but the silly girl did not realise he had changed address with catalogue so the items came to this house but wen he phoned catalogue to find out why they sent new phone to him they explained someone was ordering online so wen he explained it wasnt him, they advised him to contact police which he did ..... so he has had previous bother with his ex doin things like this to him but why should he be made to pay when he cancelled virgin mobile and they obviously re set contract without his permission
the contract was due to finish in december 2017 and he got call from them asking if he wanted to renew or upgrade etc but he said no and told them they had seperated so he cleared the balance and ended business with them because his own phone is with 02..... So he thought that was the end of the matter but recently they have been hounding him with calls saying contract was renewed and he has not been paying so he told them he cleared it in december which he can prove, and ended the contract but it seems his ex girlfriend phoned up and renewed it and got new phone without him being told about it yet he is being billed for it.
Can anyone help with advice or suggestions on how to resolve this please? would be much appreciated
My son had to get police to go visit his ex girlfriend because she ordered catalogue goods online from his account which was shiny expensive i phone and accessories but the silly girl did not realise he had changed address with catalogue so the items came to this house but wen he phoned catalogue to find out why they sent new phone to him they explained someone was ordering online so wen he explained it wasnt him, they advised him to contact police which he did ..... so he has had previous bother with his ex doin things like this to him but why should he be made to pay when he cancelled virgin mobile and they obviously re set contract without his permission
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