• Welcome to the LegalBeagles Consumer and Legal Forum. Please register to get the most out of the forum. Registration is free and only needs a username and email address.
  • Please note that LegalBeagles is a public forum and the main areas are accessible to all, and as such, please take care your username or posts do not identify you. There is no need to post claim numbers, names or precise amounts to get support with your case. When uploading documents please ensure that you have properly redacted your personal details. Thank you.

TalkTalk / Lowell Letters

  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    There seems to be two numbers in this argument, 0195......... and 0149 ......., neither of which are mobiles. Which one is being chased?

    Have you tried calling those numbers and see who answers.


    • #17
      Both very good questions, the only clarification on which are in the text I have provided so they are chasing both I guess - although the "summary" provided by TalkTalk (apparently) states the 01953 number. I have not tried calling them, would this help to know if I did so, as this has been ongoing for so long the numbers may have moved to new people (although I could ask the people who answer I suppose - if they have held the numbers for so many years then that would further suggest this has nothing to do with me...).

      Also, I do know what my TalkTalk landline number was so I know it is neither of these.



      • #18
        Great Yarmouth and Wymondham - either places you've lived ?
        “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

        Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

        FORUM: How to upload PICTURES and DOCUMENTS
        FORUM: How to find your Posts & Threads
        FORUM: How to Change your Avatar

        If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

        Find Solicitors offering fixed fees on our sister site - JustBeagle.com


        • #19
          I live in the Yarmouth area, so my number did begin with 01493 but was not the number stated (it was 01493 XXXXXX). Have lived in the property for over 4 years now, so the 2015 date with a Wymondham number is very odd.
          Last edited by Kati; 19th March 2018, 14:49:PM. Reason: removed telephone number


          • #20
            TalkTalk are a shambles, it would not surprise me if they have applied an incorrect number to your account when transferring the data over to Lowell as part of the purchase.

            I had a nightmare with TalkTalk years ago with a relatively simple complaint and going around in circles until I complained to their CEO. Eventually got a refund of all my subscription costs paid to them before moving elsewhere, but I digress.

            SAR Talk Talk as that should reveal your old land line number with them when all the information comes back, plus you don't know what other gems it might unearth. Other than that I'd just wait for Lowell to send the pre action letter and thereafter force their hand to provide documents or bugger off.


            My posts on this forum are offered based on my experience dealing with a variety of life events. I have no formal legal training and if in doubt take professional legal advice or contact the CAB. If you follow anything I write on this forum you do so at your own risk and I accept no liability for any loss, costs or other outcomes.

            I do not come on here in the evening, at weekends or on public holidays.


            • #21
              Thanks for the input. I had engaged with the CEO 'Team' but got nowhere, just fobbed off and passed around many many times. I have had no direct contact from TalkTalk for a while though, then Lowell started so I guess they have washed their hands of it.

              I will SAR TalkTalk as suggested, but will leave Lowell alone until I hear further - be it pre action or otherwise...

              Thanks again.


              • #22
                Quick update: I received the pack from TalkTalk yesterday and rather conveniently they have stated that they only hold the telephone call records for a certain period so none were available for my account.

                Regards the bill amount there is some breakdown contained therein, but for some reason as of the termination date the account telephone number changed from my number to a different one associated with a different address where I used to live, however I am certain that was never my phone number even when living at the previous address; from thereon the bill has bee associated with that number and not my own - very odd. Is this a leg to stand on when I hear from Lowell again? I will SAR Lowell at this point too as if they have the same (or less) information I can point this out to them and the fact that they have the wrong person/address/number.

                They also had the address incorrect from my previous residency - is this also something that can be pointed out/used?

                There is reference to them selling the account to Lowell so they do officially own it and I am sure they will not stop chasing it, especially as it is not a small sum for this type of account.




                • #23
                  Good afternoon,

                  I am still yet to receive anything from Lowell, other than a letter stating as they had not heard from me in 30 days they assume I accept the account balance (which I clearly do not). They still have not acknowledged the incorrect information, etc.

                  Just wondering if anyone had any suggestions following my previous post dated 20th April.

                  I anticipate receiving something from Lowell in the not too distant future, possibly along the lines of a pre-action letter.




                  • #24
                    Diana M


                    • #25
                      Diana is "inactive"


                      • #26
                        Good morning,

                        I was hoping there may be other members who could provide input into my situation as Diana appears to have been inactive for a month or so?

                        FYI, although no letter has yet been received I am receiving a lot of rather annoying text messages from "Lowell" (no number) asking me to phone them, which I will not be doing - not until I receive something in the post anyway. This to me indicates that something is likely to happen soon so any input would be greatly appreciated.

                        As soon as I receive a letter or some more input from Lowell I will upload it / any comments for reference.




                        • #27
                          I would not bother engaging further with Lowell, except to write and tell them to desist harassing you.
                          If they have a case they need to present it to court, and I would have expected some move by them in that direction by now if they were sure of their case.
                          Seems to me they are hoping to wear you down so you pay them just to get rid of them.

                          tagging R0b Amethyst


                          • #28
                            Complain to OFCOM online stating that you are receiving multiple phone calls from a caller that is withholding their number and it is causing you distress. Try this page


                            • #29
                              Thanks for the input, much appreciated.

                              As I had been to'ing and fro'ing a bit with Lowell, perhaps that has delayed any legal action on their part - I would imagine I am at the 30 days following the last letter from them and hence why I am anticipating some sterner action incoming. I will still do as you have suggested and will complain to OFCOM. I am less inclined to issue any more letters to Lowell as this has been ongoing for some time now and that may just fuel the fire of ongoing contact.

                              Thanks again.



                              • #30
                                Good morning,

                                I have today received a Pre-Legal Assessment letter from Lowell advising they are "deciding whether to transfer your account to our solicitors to take legal action" - is this the point to issue an SAR?

                                Any advice appreciated as I do not want it to get further and end up with a ccj or similar so any pointers on how to prevent that / counter the legal action would be most useful.


                                View our Terms and Conditions

                                LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

                                If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.

                                If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.


                                No announcement yet.

                                upgrade to vip

                                Want exclusive access to forums, more privacy and a live chat box? Upgrade to become a bigger part of our community.

                                only £15/yr

                                Offers available. No subscription traps.

                                sign up now

                                Search and Compare fixed fee legal services and find a solicitor near you.

                                Find a Law Firm