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So I'll try to be as brief as possible.
I moved out of a property in December 2021. We had lived there since May 2014. N Power were our supplier until they went bust in 2020 when E:on took over.
In January 2020 it came to light that we had been paying for the electricity on a property that was nothing to do with us since May 2014.
We made a complaint to N Power who agreed we had been paying the bill on the other property at about £300 a year. At this point they split the bill.
In October 2019 my partner left. The bill prior to that had been in his name. He went to the States and disappeared. N Power refused due to GDPR to go into the account back to 2014 even though the bill had been paid by our joint account since May 2014 with my name on it and as the only earner, but yes, they confirmed they believed we had been billed for that time. All of this is in writing from N Power.
Currently we have been given a no fault eviction on our current house as the owners need to sell. I went in to check my file to see that my credit history was all Ok to discover a company called SONEX has registered that I haven't paid my electricity bill for the last 6 months. It says my current supplier is E:on and I owe them £1039 and my otherwise perfect credit history is trashed as a result. So I am now facing homelessness with two young children as no one will rent us a property with a credit history that looks so bad on paper despite having a good job and income.
I complain to E:on to say :
- they are not my current supplier so why are they registering a current debt as if they are?
- I moved out of the old property in December 21 not March 22 so its for the wrong amount anyway.
- we paid £300 for 6 years on a property that wasn't ours which no one has refunded so actually they owe me £700 ish.
E:on are saying that it was just an address error and nothing more - different to N Powers response conveniently.
They want more than just my tenancy agreement to say we left in December 21 and not March 22 and so still maintain we owe them £1039.
And they refuse to acknowledge that they have registered the debt incorrectly even though it is a complete misrepresentation.
Is there anyway I can sort this out? I have provided them with all the evidence. They wont budge or have I got it all wrong and they are right? I feel like I am going mad.
Shouldn't they have taken me to court for a CCJ rather than registered it as current supply? At least then I can explain to a Judge that I dont owe it?
Please help. I thought I was doing OK, now I feel completely powerless.
Thank you.
I moved out of a property in December 2021. We had lived there since May 2014. N Power were our supplier until they went bust in 2020 when E:on took over.
In January 2020 it came to light that we had been paying for the electricity on a property that was nothing to do with us since May 2014.
We made a complaint to N Power who agreed we had been paying the bill on the other property at about £300 a year. At this point they split the bill.
In October 2019 my partner left. The bill prior to that had been in his name. He went to the States and disappeared. N Power refused due to GDPR to go into the account back to 2014 even though the bill had been paid by our joint account since May 2014 with my name on it and as the only earner, but yes, they confirmed they believed we had been billed for that time. All of this is in writing from N Power.
Currently we have been given a no fault eviction on our current house as the owners need to sell. I went in to check my file to see that my credit history was all Ok to discover a company called SONEX has registered that I haven't paid my electricity bill for the last 6 months. It says my current supplier is E:on and I owe them £1039 and my otherwise perfect credit history is trashed as a result. So I am now facing homelessness with two young children as no one will rent us a property with a credit history that looks so bad on paper despite having a good job and income.
I complain to E:on to say :
- they are not my current supplier so why are they registering a current debt as if they are?
- I moved out of the old property in December 21 not March 22 so its for the wrong amount anyway.
- we paid £300 for 6 years on a property that wasn't ours which no one has refunded so actually they owe me £700 ish.
E:on are saying that it was just an address error and nothing more - different to N Powers response conveniently.
They want more than just my tenancy agreement to say we left in December 21 and not March 22 and so still maintain we owe them £1039.
And they refuse to acknowledge that they have registered the debt incorrectly even though it is a complete misrepresentation.
Is there anyway I can sort this out? I have provided them with all the evidence. They wont budge or have I got it all wrong and they are right? I feel like I am going mad.
Shouldn't they have taken me to court for a CCJ rather than registered it as current supply? At least then I can explain to a Judge that I dont owe it?
Please help. I thought I was doing OK, now I feel completely powerless.
Thank you.
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