No bills from supplier for a year, don’t want to have a court claim again,

[AngelWheelz]

Hello,

I came here in July 2019 about a court claim I had from Eon. Short story I had no billing and irregular billing from Eon and then left them to go to EDF. But then got told I owed them money but they couldn’t prove how or why so left it then I ended up with a court claim which I won with Amethyst help.

i have come back today for help as I don’t want to end up in same position again, my account with my new supplier is now not had bills for 12 months. I use to have 4 bills a year in the post in large print. In September we where put on a smart meter.*

my account is currently sat at just over £1,300.00 in credit. Which consists of our monthly payments and the government warm weather payment I get as I am disabled.

i have called to make a complaint but the lady I was trying to talk to just kept over talking me all the time. I have a complaint number but do not feel I was listened to over what I wanted for it to be fixed. We are ment to chose a new tariff but can’t as we have no idea of our usage of gas and electric.

last bill we received was 9th January 2019


i do not want to have to go through this again
https://legalbeagles.info/forums/for...rtfolio-please

please can you help me, what can I do here?*

kind regards
AngelWheels

*

[jaguarsuk]

Try emailing the CEO - https://www.ceoemail.com/s.php?id=ceo-9532

It'll probably be someone from their office who responds, but give them the back story as you have with us and the grief it caused you, so they understand how important it is to get this rectified to you.

[Amethyst]

Oh dear, you don't have much luck with these utility companies !
On the print out it says they last took meter readings on 9/1/2020 - was that when you telephoned them - and did you discuss meter readings with them on that call?
You're paying £95 a month which is good and hopefully the estimated monthly amount will be accurate enough so you don't end up with debt when they get themselves sorted.

It doesn't seem to be you just aren't receiving bills, they simply don't appear to be billing you. Not sure why they think you choosing a new tariff will help.

Anyway now you have a complaint number it might be better writing to them ( by all means start with the directors office but also Email at*ComplaintResolution@EDFEnergy.com) spelling out what the issue is, tell them your situation and that you find it difficult on the telephone so could they please put their proposals to resolve the situation in writing to you. Include the complaint number you have been given.

if you get no joy then of course contact the ombudsmanhttps://www.ombudsman-services.org/sectors/energy
*

[AngelWheelz]

Hello Amethyst,

i called EDF middle of year as they sent me a letter to say they where going to stop reading my meters. I called to remind them. I can not physically read my meters so they needed to still read my meters. They said they would continue to read them I pointed out then that I was not getting any bills and they said they would get that fixed so I get bills in large print again. I also told them no one had read my electronic meter in long time I know because they have come into my home to read it.

they then decided to put smart meters in my home no readings have been taken from what we can see I don’t really understand lots it I get overwhelmed and I don’t have my advocate anymore. But reading we can see are all estimates not readings from my meter.
*I attach 2 pics show estimate readings*

they already changed our terrif but we haven’t agreed to it but do not know if this new capped one is better for us or not as we have no bills for last year.

i rang them today again to find out about bills so we can decided on a new terrif lady just keep talk over me not patient with me at all. And I called the disability help line for EDF

we just look at account now and it now says we owe them money so now I am very very worried.
but no bill yet still.

but strange thing is they say direct payment will now go down. I am so confused by all this how anyone ment to understand how utility bills work if you never get them.*


with this new info, do I still write complaint as suggested above?
thank you for your help
Angelwheels

[ostell]

Your smart meters will probably be being read remotely so they will not be estimates since they were installed

[Phaeton]

I would consider going with one of the new up & coming suppliers Bulb or Octopus, they have new procedures & systems, they seem to do a far better job than the big 6, once this is sorted out that is.

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