I shall try to keep this as factual but short as possible.
From January 1st 2017 I left one electric company to move over to Utilita. As I did not have a smart metre they needed to ft me with one – no problems. I officially started to be supplied by them from January 2nd 2017 but until they could fit a smart meter on February 3rd I have them meter readings so this was for the period of 2nd Jan- 3rd February 2017.
It was agreed that they would collect what I owed from that period as debt on my meter. This was done verbally by myself over the phone. I left Utilita on 3rd January this year 2018 as they were costing me far too much. When I left there was a credit balance on my PAYG meters.
I still live at the same address however 2 weeks ago I received a final red demand letter asking for a sum of money. It didnt say what this was to cover just pay up. I wrote to them obtaining proof of posting asking for a full explanation as to why I owed this money.
On Monday I received another more nasty letter saying they are passing me on to debt collectors but nothing in responce to my letter. So Monday afternoon I wrote again enclosing a copy of my first letter and again asking for a detailed explanation as to why I owe this money.
Today I have received an email saying that it was for the period before I had a new metre fitted so 2nd of Jan-3rd Feb last year. So they according to them didn't collect that money through the meter as they said they would. As I said until 2 weeks ago I knew nothing of this.
Can anyone please advise if I should just pay this and draw a line under the matter or does back billing come into play here as as its been almost 2 years and I genuinely thought this was paid and the fact that it want means im now going to have to try and find this money in the festive time of year. The thought of debt collectors frighten me as have 4 small children.
From January 1st 2017 I left one electric company to move over to Utilita. As I did not have a smart metre they needed to ft me with one – no problems. I officially started to be supplied by them from January 2nd 2017 but until they could fit a smart meter on February 3rd I have them meter readings so this was for the period of 2nd Jan- 3rd February 2017.
It was agreed that they would collect what I owed from that period as debt on my meter. This was done verbally by myself over the phone. I left Utilita on 3rd January this year 2018 as they were costing me far too much. When I left there was a credit balance on my PAYG meters.
I still live at the same address however 2 weeks ago I received a final red demand letter asking for a sum of money. It didnt say what this was to cover just pay up. I wrote to them obtaining proof of posting asking for a full explanation as to why I owed this money.
On Monday I received another more nasty letter saying they are passing me on to debt collectors but nothing in responce to my letter. So Monday afternoon I wrote again enclosing a copy of my first letter and again asking for a detailed explanation as to why I owe this money.
Today I have received an email saying that it was for the period before I had a new metre fitted so 2nd of Jan-3rd Feb last year. So they according to them didn't collect that money through the meter as they said they would. As I said until 2 weeks ago I knew nothing of this.
Can anyone please advise if I should just pay this and draw a line under the matter or does back billing come into play here as as its been almost 2 years and I genuinely thought this was paid and the fact that it want means im now going to have to try and find this money in the festive time of year. The thought of debt collectors frighten me as have 4 small children.
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