UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSION

[tedbury]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Hi tedbury

You set up a direct debit to pay them, rather than paying on a credit or debit card?

If so I assume you have the payee's bank details?

I paid by debit card, no I don't have payees bank details, I really feel like a fool over this conn.

[Kati]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Hi I have just been conned by British passport services, I paid the £117.60 by direct debt and within the hour I realised it was a conn the next day I rang them, they said they would cancel the application and gave me a cancelation number 63716. I can not get a refund from them, after 8 emails I am not getting my refund. I phoned my bank they informed me because I had used a direct debt the could not stop the transaction. I informed BPP that I was a pensioner and had made a error. This company are bad people (leeches is the word for them ) I informed them I did not have £117.60 to lose or lots of money to lose, But I do have time on my side. I will go to the police, Write to my MP, Treading standards, TV shows, and news papers. These conn people can not get away with this.

I paid by debit card, no I don't have payees bank details, I really feel like a fool over this conn.

Hi if you could email the documents to [MENTION=6]Amethyst[/MENTION] - admin@legalbeagles.info - you'll get lots of help and support in defending yourself against BPS!

K x

[Amethyst]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Have you tried speaking with your bank ? If you used a visa debit card you may be able to do a chargeback [link deleted - asking for money ffs Which? seriously]

[tedbury]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Yes I did speak to my bank but they informed the payment had gone though and they could not
really do any thing, But I will have another Go Thanks

[Amethyst]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Sorry that was a terrible link I gave you there, I meant to give you the MSE link.... two tics

http://www.moneysavingexpert.com/sho...ard-chargeback


Here

Idea for letter for bank ......

Account number: [insert card number]

Ref: Visa Chargeback

I am writing to request that under your Chargeback rules you reimburse me the value of £117.60 as full payment for a renewing my passport I paid for with my debit card to UK services & support ltd via Hipay on [enter date].

My claim is made on the grounds that I was misled into using the website www.britishpassportservices.co.uk under the belief it was the official HM Passport Office Website. Within an hour of completing their online form, which I though was to renew my passport, I realised it was a con. I rang the company who said they would cancel the application and gave me a cancellation number 63716. I can not get a refund from them, after 8 emails I am not getting my refund.

I look forward to a full and prompt response to this letter within 14 days.

Yours faithfully,

[Kati]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Try this letter from Ame's link -

[insert your name
and address]

[insert date]
[insert name and
address of your bank]

Dear Sir or Madam,

Account number: [insert card number]

Ref: [select from Visa / Mastercard] Chargeback

[Use this section for all letters]
I am writing to request that under your Chargeback rules you reimburse me the value of [enter amount] as [select from full payment for / partial payment towards] a [enter item purchased] I paid for with my [select from debit / credit] to [enter company name] on [enter date].

[Use this section if the company has gone into administration or delete]
My claim is made on the grounds that the company has gone into administration and I will not be able to receive the item or my money back.

[Use this section if you have a faulty good or delete]
My claim is made on the grounds that the item purchased was faulty in the following ways ([enter brief details on what was wrong with your item]) and I have been unable to resolve my complaint with the supplier.

[Use this section if you have been the victim of fraud or delete]
My claim is made on the grounds that I did not authorise or attempt to carry out this transaction and have been the victim of fraud.

[Use this section if there has been a clerical error or delete]
My claim is made on the grounds that there has been a clerical error as [select from I have been charged multiple times for one item / I have been billed for the wrong amount].

[Use this section for all letters]
I look forward to a full and prompt response to this letter within 14 days.

Yours faithfully,

[insert your signature]

[insert your name (printed)]

[Include any evidence you have to prove your case to help your claim]

[tedbury]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Hi I paid by debit card my bank said they can not do any thing for, they said its just like paying cash

[ostell]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Looks like the staff at your bank have NOT been on the training course. Get back on to them and INSIST.

Someone else will be along to give more details.

[tedbury]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Hi Thanks for the template letters I will post them off to my bank and see what happens., I need to write to my MP, Advertising Standards Agency, Action Fraud and BBC Watchdog. I was at the government pass port office this morning paying for my passport I told them I have been conned by British passport services they informed me they new all about them, they told me to contact the Advertising standards authority phone no 020 7492 2222 website www.asa.org.uk.
They also informed me they are trying to close BPS down .

[Amethyst]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Is it a visa debit card or something like Maestro ? Which bank are you with ?

[Mineral1]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Phone trading standards and complain... Tell them you have a refund number and they are refusing to honour an agreed refund...

[Mineral1]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Is it a visa debit card or something like Maestro ? Which bank are you with ?

Wonder if... At a guess, NatWest or RBS????

[Amethyst]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Did you ask them at the HMPO if they had an appointment booked in your name ? (other than the one you booked yourself that is)

[tedbury]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Hi My bank is TSB , I did not ask HMPO they just said it was my name

[EXC]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSI

Hi I paid by debit card my bank said they can not do any thing for, they said its just like paying cash

They're talking rubbish.

Tell them you want to do a chargeback claim on the basis that you didn't receive the service you paid for. Read from page 5 attached.