UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSION

[Campana14]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

Look at this video. I don't know how to put only the video.

http:// www .britishpassportservices . co.uk/bbc-2014-coverage.html

[didactosaurus]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

I notice how the 'Chief Inspector' was cut off before he finished what he was saying. Also, stating that they are .co.uk not .org.uk when it's blatantly the same website...I think I'm angrier than ever with the Government over this now, though. By allowing these sites to trade when they are blatantly ripping people off...IT IS CLEAR THAT THEY DO NOT CLEARLY STATE WHAT THEY ACTUALLY DO. IF THEY DID, NONE OF US WOULD HAVE BEEN STUPID ENOUGH TO USE THEM. END OF STORY.

Sorry for the WEBSHOUT ;-)

[Campana14]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

http: // www. britishpassportservices .co. uk /latest-news.html

Some consumers are surprised by the number of Court cases that our company UK Services & Support has had to open to recover the £117.60 service fee that we charge for our 25 item package. Being that as a good will gesture we begin our service immediately and allow customers to pay anything up to three days after we’ve fulfilled the service we understand that there will always be certain percentage of our customers who would be inclined to take advantage of our good will and so receive our service with no intention of paying us for the work we have done however we do believe that a greater percentage of our customer based who are typically law abiding consumers refuse to pay us for the work we have done due to miss-information placed out there by rogue elements in the media, consumer bodies and government agencies.

Rogue Agents at Her Majesty’s Passport Office

Whilst the governments Passport Office has made it clear that third party websites are lawful (letter here) and that anyone who has a dispute with one should contact the website directly and read the terms and conditions on the site we have found that their are some rogue agents who are providing unhelpful and inaccurate information to consumers. We have even been told some rogue agents encourage the consumer to commit an act of Criminal Fraud by telling them to contact their bank and deceive them into believing that no service has been provided and so request that the funds be returned to them.

Some customers have been asked to sign a book logging a complaint against third party websites (even when the customer is perfectly happy with the service they received) and to ignore payment requests from the company if the consumer has yet to settle their invoice. One example of a rogue agent telling a customer that there were “scammed” with the Passport Office issuing a formal apology can be found here >>>

It is no wonder that some customers feel like they are doing the right thing when a Passport Office agent “advises” them to raise a payment dispute or ignore our requests for payment. However the truth of the matter is that these government agents are not speaking on behalf of the Passport Office nor are they helping the consumer as all accounts that incur a bad debt or non-payment are forwarded to our collections department who will reluctantly forward the matter to a debt collections agency or issue court proceedings. A consumer who enters our collection process pays an average of £160 – £200 with some also receiving a County Court Judgement (CCJ). The amount could have just been £117.60 had they not received this “advice”.

We are doing what we can to help ensure that the customer receives only accurate advice from Passport Office agents as per the HMPO policy by making formal complaints against any HMPO agents that break their policy or provide inaccurate or unlawful advice to consumers. As we are committed to ensuring that the consumer pays no or as little overdue invoice charges as possible. This can only be achieved if the consumer has access to accurate consumer and legal advice. Not the opinion of an unqualified rogue agent breaking govt guidelines.

Citizens Advice Bureau Refusing to Advise!

We consider it important that any consumer who has a complaint with our company or is unsure of their consumer rights and responsibilities on whether they need to pay the invoice for the work we have done receives Free impartial consumer and legal advice. We therefore used to offer a service where by we would introduce any consumer who requested it to the Citizens Advice Bureau so that the consumer could receive accurate advice on how to resolve the dispute and whether to settle with UK Services & Support Ltd or challenge our request for payment. We considered it important as some consumers may not get round to contacting the CAB, not know how to contact them or instead make their decision based on what some random person on a website forum who is likely not going to have have all of the facts and not professionally trained says to do.

However the Citizens Advice Bureau have confirmed that they do not share our policy. Ms Julie Durham Operations Director of the Citizens Advice Bureau has stated in a letter to UK Services & Support Ltd that the CAB will be ignoring any requests for consumer advice for any consumers that we introduce to their service and that should we continue to refer distressed customers to them then they will report this to government agencies for “enforcement action”. We found the CAB’s response scandalous and would encourage any consumers who consider this policy disgraceful to email the CAB at: feedback@citizensadvice.org.uk and call for a reversal of this policy and if you consider appropriate the resignation of Ms Durham.

We believe that a number of customer accounts are incurring overdue invoice charges and County Court Judgements because they have not received accurate advice on their consumer rights and responsibilities. Ms Durham’s policy is an aggravating factor for why this is happening. Please help us overturn this policy.

[Campana14]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

This Company is ......

[Campana14]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

http:// britishpassportservices.co.uk /hmpo-agent-comments-retraction.pdf?494920

[Amethyst]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

This Company is ......

many words unsuitable for a public forum? xx

This is a nicely written article by Alex ( he's posted on Which Convo too) workingwithdevs.com/copycat-website-british-passport-services/

[Campana14]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

In the bbc video them said that they have never used the domain org.uk and they have only used co.uk. Look at the last letter the domain is org.uk

[Amethyst]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

http:// britishpassportservices.c o.uk/ hmpo-agent-comments-retraction.pdf?494920

That's really pathetic !

[Nibbler]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

They seem to be getting a bit desperate now?

[Amethyst]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

I do hope so.

[Mandid]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

http: //www .britishpassportservices .co.uk / latest-news.html

The people running this outfit seem to be loosing the plot don't they, it seems we are getting to you Mr Howard. Good on you Ms Durham I think she should read this calling for her resignation. I can't believe the weak arguments in their news rant, who they trying to convince themselves! Do they not see it just translates as more menacing attempts to intimidate us into paying stupid idiots.

They say they work with the consumer in attempts to avoid at all costs of going to court. My 29 day experience with them has been nothing but driving it towards the court by them with total lack of response to all my attempts to mediate. Unbelieveable! As somebody else said above they appear to be getting desparate now.

[Amethyst]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

Well done to Citizens Advice

[Nibbler]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues

Where is their statement?

Edit: Ah! I only skim read last night - http://legalbeagles.info/cab-take-st...pycat-website/

[EXC]

Re: UK Services & Support Ltd BRITISHPassportServices Copycat Website issues

We considered it important as some consumers may not get round to contacting the CAB, not know how to contact them or instead make their decision based on what some random person on a website forum who is likely not going to have have all of the facts and not professionally trained says to do.

:doggieyes:

[Scammed]

Re: UK Services & Support Ltd BRITISH UK Passport Services Copycat Website issues

In the bbc video them said that they have never used the domain org.uk and they have only used co.uk. Look at the last letter the domain is org.uk

When I applied with them it was .org.uk