UK Services & Support Ltd BRITISHPassportServices Copycat Website issues DISCUSSION

[Amethyst]

Re: UK Services & Support Ltd Passport Scam

Here is the email, I have taken out my name ect..


...
As I have some time tomorrow morning what I'll do for you is contact the Stockport Citizens Advice Bureau on your behalf explaining the situation and request that they review this matter and then provide you with practical consumer advice on how best to resolve this matter as well as advising you what your consumer rights and responsibilities are.
.....

Interesting thank you will definitely bring that up with TS. Have we checked their Data Protection registration ?

If you want you can email me anything that might help - I'll pass what I can on to Trading Standards

I just have to post this from their site ( the link above showing what they will say to CAB on your behalf - how kind]

Citizens Advice Bureau Advice

The below will be the submission that we send to the Citizens Advice Bureau on your behalf word for word. To ensure that it does not prejudice either party you will find the below keeps only to the facts. All opinion, he said she said comments have been removed. The information that we will pass onto this government backed body are your name, address, email address and the dates that you used our service. Simply email or call us if you do not want us to secure you free consumer advice.

As you can see from the below we have made it clear that you do not want the CAB passing on your details to any other third parties. As soon as the CAB respond to you via email or letter you will be able to provide them with any other information that you consider relevant.

Consumer Enquiry

I requested a service from a company online and signed their online contract. They provided the service in full however after receiving it I decided that although it matched the description outlined on their website and receipt I was not satisfied with it and so did not pay their invoice. They have now contacted me saying that they have provided me with the service in full and can no longer accept any cancellation because they cannot undo the services provided or time spent on my account. I am seeking advice on my consumer rights and responsibilities in the matter and have the following questions for you.

(1) As I manually ticked a box in the contract that stated that I am expressly waiving my cancellation rights and cooling off period under the Consumer Contract Regulations 2013 does this give them permission to start the service immediately and prevent me from cancelling the contract as soon as the service has been provided in full?

(2) If I did not receive one or two of the nine or ten chargeable services in their receipt can I just not pay for the whole invoice or do I have to pay for the services that I have received? The invoice and contract includes a breakdown of all of the services and an individual price of each.

(3) I also ticked a box in the contract that stated that I guarantee to make payment within 72hrs otherwise they may add late payment administration charges for follow up calls, emails, text messages and letters the company needs to send to collect the invoice amount from me. Because I ticked the box in the contract permitting this are they now allowed to do this?

Please class this as a general enquiry rather than a complaint and do not pass my details onto Trading Standards or any other third parties. I would like to request that you write to me at the address provided with a response to this enquiry as soon as possible. Thank you.

UK Services & Support Ltd Response

That I gave express permission to waive my 14 days cancellation rights by using the tick button on their online form (not pre-ticked) under the Consumer Contract Regulations 2013 and they provided the contract in durable form (email) as soon as the contract was entered. That I gave them permission to add late payment administration charges for phone calls, letters and emails required to collect payment and that they may consider issuing Court proceedings for the invoice plus the £25 issuing fee, any other court costs and potentially a £50 fee if a solicitor issues their claim along with claiming 8 per cent per year on the total. Can they do this? Should I ignore any court documents? Would a County Court Judgement affect me?

[HMZ]

Re: UK Services & Support Ltd Passport Scam

Don't plan to. Flying out on Saturday. But last thing we need is this. The debt collectors that called seemed to functioning out of a house. Could here loads of background noise.

Is the best thing to just ignore it, which is what I have been doing, but now my work phone and inbox are being flooded!

[Amethyst]

Re: UK Services & Support Ltd Passport Scam

Ok, that deserves a report to the ICO - writing to a third party, pretending to be you... etc.

Registration Number: ZA032800

Date Registered: 16 December 2013 Registration Expires: 15 December 2015

Data Controller: PASSPORT SERVICES WORLDWIDE LIMITED

https://ico.org.uk/concerns/handling/

[Amethyst]

Re: UK Services & Support Ltd Passport Scam

HMZ - Concentrate on your trip. Don't let this get to you.

Mandid - could you send me a copy of the copy court claim please - admin@legalbeagles.info ( redact your personal info)




They seem to have got them selves (misleadingly) an ''agent'' with a phone number in each passport area - probably the same people who attend the appointments (if that service is used) and make the debt collecting phonecalls.

Passport Office	BPS Enquiry Line	Make an Appointment	Contact Details
London	0203 701 2916	Book Appointment >>	Contact Details >>
Glasgow	0141 249 0155	Book Appointment >>	Contact Details >>
Liverpool	0151 230 1282	Book Appointment >>	Contact Details >>
Durham	0191 389 8109	Book Appointment >>	Contact Details >>
Newport	0163 344 9604	Book Appointment >>	Contact Details >>
Peterborough	0173 386 0995	Book Appointment >>	Contact Details >>
Belfast	0289 560 7156	Book Appointment >>	Contact Details >>
The above numbers and email addresses connect to us, British Passport Services an unaccredited organisation not affiliated with the government and no ability to issue passports ourselves not Her Majesty’s Passport Office.

[Kati]

Re: UK Services & Support Ltd Passport Scam

Here is the email, I have taken out my name ect..

The system advises me that the £100.50 has not been received. I have no choice now but to pass your details onto the Overdue Invoices Team who will begin the collections process.
At this point I would highly recommend that you visit your local Citizens Advice Bureau (address: http://citizensadvice.org.uk/index/getadvice.htm?txt_search=SK8 3TT&local-bureau-sbmt=Search) or speak with a solicitor regarding this matter so that you can gain clarity on your consumer rights and responsibilities. Please provide them with a copy of your signed contract and receipt both of which can be found below.
Your Unpaid Invoice & Signed Contact can be found at:
As I have some time tomorrow morning what I'll do for you is contact the Stockport Citizens Advice Bureau on your behalf explaining the situation and request that they review this matter and then provide you with practical consumer advice on how best to resolve this matter as well as advising you what your consumer rights and responsibilities are.
This advice will come from an impartial, government backed consumer body not from an agent or our or an affiliated company. If you would not like me to request this free consumer advice for you just let me know. I would however suggest that if you are not looking to take advice from the CAB then you take advice from somewhere i.e. a solicitor as you do have responsibilities as a consumer when entering a contract.
You can rest assured that should the agent from the Citizens Advice Bureau reply showing evidence that we are in violation of any UK or EU consumer law or that we have breached the contract which means we are lawfully not permitted to enforce the contract we shall immediately investigate their accusation which if proven to be correct will result in the payment request being dropped against you and lead to you receiving a formal apology from the chairman of our company.
You can pay at any time by visiting:
Kind Regards

British Passport Services
Support Department
Tel: 0203 701 2916
Fax: 0203 0120 254
E-mail: complaints@britishpassportservices.org.uk
Web: http://www.BritishPassportServices.co.uk

Their 'explanation' mentioned here (http://www.britishpassportservices.c...au-advice.html) leaves a lot to be desired

Citizens Advice Bureau Advice

The below will be the submission that we send to the Citizens Advice Bureau on your behalf word for word. To ensure that it does not prejudice either party you will find the below keeps only to the facts. All opinion, he said she said comments have been removed. The information that we will pass onto this government backed body are your name, address, email address and the dates that you used our service. Simply email or call us if you do not want us to secure you free consumer advice.
As you can see from the below we have made it clear that you do not want the CAB passing on your details to any other third parties. As soon as the CAB respond to you via email or letter you will be able to provide them with any other information that you consider relevant.
Consumer Enquiry
I requested a service from a company online and signed their online contract. They provided the service in full however after receiving it I decided that although it matched the description outlined on their website and receipt I was not satisfied with it and so did not pay their invoice. They have now contacted me saying that they have provided me with the service in full and can no longer accept any cancellation because they cannot undo the services provided or time spent on my account. I am seeking advice on my consumer rights and responsibilities in the matter and have the following questions for you.
(1) As I manually ticked a box in the contract that stated that I am expressly waiving my cancellation rights and cooling off period under the Consumer Contract Regulations 2013 does this give them permission to start the service immediately and prevent me from cancelling the contract as soon as the service has been provided in full?
(2) If I did not receive one or two of the nine or ten chargeable services in their receipt can I just not pay for the whole invoice or do I have to pay for the services that I have received? The invoice and contract includes a breakdown of all of the services and an individual price of each.
(3) I also ticked a box in the contract that stated that I guarantee to make payment within 72hrs otherwise they may add late payment administration charges for follow up calls, emails, text messages and letters the company needs to send to collect the invoice amount from me. Because I ticked the box in the contract permitting this are they now allowed to do this?
Please class this as a general enquiry rather than a complaint and do not pass my details onto Trading Standards or any other third parties. I would like to request that you write to me at the address provided with a response to this enquiry as soon as possible. Thank you.
UK Services & Support Ltd Response
That I gave express permission to waive my 14 days cancellation rights by using the tick button on their online form (not pre-ticked) under the Consumer Contract Regulations 2013 and they provided the contract in durable form (email) as soon as the contract was entered. That I gave them permission to add late payment administration charges for phone calls, letters and emails required to collect payment and that they may consider issuing Court proceedings for the invoice plus the £25 issuing fee, any other court costs and potentially a £50 fee if a solicitor issues their claim along with claiming 8 per cent per year on the total. Can they do this? Should I ignore any court documents? Would a County Court Judgement affect me?

[Campana14]

Re: UK Services & Support Ltd Passport Scam

I have this email back in December:I understand that you are claiming that there was no appointment for you onXXXXX 2014 at the London Passport Office and that you where unable to lodge a passport for We need confirmation from an officer at Her Majesty's Passport Office that this was the case. Therefore please email them the below letter or print off the PDF and ask them to sign it..

XXXXXXX
Alternatelty they can write a note on Passport Office headed paper to confirm that (1) the appointment was invalid AND (2) the application could not be lodged on the day.

An example that the Passport Office have provided to another customer on their own letter headed paper can be found at:XXXXX

They can also issue their own letter. Example: XXXXXXX

Some times due to human error on the Passport Office's side the reference number they provided may be a digit off however the appointments we do allocate are genuine and so they will be on the Passport Office's system.

You can either take this letter to the office in person, post it to their address:XXXXXXX or email to them atLondon@hmpo.gsi.gov.uk

As you may have seen from the Passport Office's website they advise consumers that it can take up to 2-3 weeks to secure a Fast Track or Premium appointment and the appointment we gave you was very much before this therefore if the booking number that you provided XXXXXX was not shown on the system upon arrival but a replacement was issued for the same day (without having to return another day) and so MY Name passport application was lodged then we did fulfill this part of the service and cannot based on a technicality / error on behalf of the officer at Her Majesty's Passport Office issue a refund on this reason alone.

If My name passport could not be lodged at on Date and it was exclusively an error on British Passport Services part then that would be a different matter.

Please forward us the reply that you receive and ensure that the Passport Officers' name and contact details are included so that we can validate the response is authentic.

If it is found that the error was on our side then we will of course issue a full refund.

Thank you.

Kind Regards

Amanda Kirkman
Disputes Team
British Passport Services
Tel: 0161 663 0072
Fax: 0203 0120 254
E-mail: complaints@britishpassportservices.org.uk
Web: http://www.BritishPassportServices.org.uk

This e-mail contains material intended for the addressee only and may contain confidential and/or sensitive information. If you are not the intended addressee, please notify the sender and delete this message immediately. Do not copy or distribute this message or disclose its contents to anyone. Any views or opinions expressed in this message are those of the author and not necessarily those of UK Services & Support Ltd or any of its associated companies. We are an independent organisation with no ability to issue passports, not affiliated with the government, advice that we provide should not be considered professional advice, we are not responsible for any damages or losses and you should verify any advice and information that we provide with Her Majesty's Passport Office who provide free advice and appointments for their Passport Office's. All fee’s paid to us do not come off the passport fee due to the Passport Office. You can cancel services, complain or update your communication preferences by visiting: http://update.britishpassportservices.co.uk. No reliance may be placed on this message without written confirmation from an authorized representative of UK Services & Support Ltd t/a British Passport Services, UK Passport Services & UKPassportOffices.co.uk. VAT number: 191970184 Company Registration Number: 08644308.

[Poltergeist]

Re: UK Services & Support Ltd Passport Scam

Amethyst, My understanding of those numbers is that they all redirect to 88-90 Hatton Garden, as when I have rung the Manchester branch I have the same Lady (who redirects your call IMMEDIATELY to the complaints pre-recorded message), or the man who claims to be the IT guy (or is that just a ruse too?). I think the alleged massive team consists of Amanda Kirkman (who, depending on what problem she is dealing with) wears most of the hats, i.e. Compliance, disputes team etc, Sam Harris, and Richard Howard. There may be one or two others, but I don't think they would be much bigger than this.

As I said previously, I fell for it hook, line and sinker, and as embarrassed as I am I recently retired from the police, and believe me, if I fell for this, anybody would. I will not back down on the issue, and if there is a whiff of fraud, under S2, 3 or 4 of the 2006 act, then I am ready to take it up with the local Economic Crime team. As criminal law is my forte, is there anything in civil law that would look to stop an unfair trade (i.e. a reasonable member of society would say that to charge somebody £10 for sending an email with Google map direction would be unreasonable?). As I said yesterday, my case is probably done and dusted, and have lost £103 (remembering they gave me a miniscule refund) forever, BUT, if they think I will just walk away whilst honest members of the public are being duped, they have to think again. I have done a fair amount of lobbying in the last few days, and mine appears to be the lone voice at the moment, so I think between ourselves and numerous other sites all reporting on this ridiculously unfair trading scheme to start approaching MP's, Action Fraud, Change.org, TS, ASA, Citizens advice. ICO. etc. These rip-off merchants should not be allowed to continue, whilst they dine off of the misery of others. The way I see it, if banks can be severely punished for apparently misleading insurance payments, then these individuals should be no different. When people took out PPI surely they must have signed a contract, again, no difference as I see it here. Please correct me if I am wrong, I'd absolutely hate to vote for a government who think that the rip-off dealings such as these are acceptable.

[Tools]

Re: UK Services & Support Ltd Passport Scam

After speaking with TS again just now I strongly recommend anyone affected by this contacts Citizens Advice Helpline to report it. It is being looked at and the more complaints they receive the better.

If the firm contact you to "speak with CAB on your behalf" strongly refuse this and again, make a complaint to CAB about this too.

[Amethyst]

Re: UK Services & Support Ltd Passport Scam

Thanks Poltergeist. Good to hear you are trying to make a difference in this despite your own case being sorted (so far as it is).

Just for ref the 88-90 Hatton Garden is just a mailing address (shared with a billion other firms) as is their newest one on Ancoats St Manchester - so no point getting TS to visit at either address.

http://companycheck.co.uk/company/08...rs-secretaries has another address - Deer Park - which links to the directors details (Mr Howard).

[Poltergeist]

Re: UK Services & Support Ltd Passport Scam

Thanks Amethyst. Yes the director also seems to have his finger in other communications (telephony) business (as well as bouncy castles!). No doubt any skills in the comms area would be utilised.

I appreciate that £103.00 isn't the greatest amount of money, but this has made me physically sick, when I think that the youngster running this was still in school when I was serving my country, both in the military and the police. I was not prepared to defend my country so the likes of these rip-off merchants can rob people blind, utilising a persons emotional state. ALL of us VICTIMS were scammed because we were somehow emotionally charged with getting our passports sorted urgently, and the price of that emotion, unfortunately are the VICTIMS being sent court summonses etc. Now, I may not be the sharpest knife in the box, but that situation is VERY WRONG. They know it's WRONG, the Government know it's WRONG, but for some crazy crazy reason companies are allowed to do it!

Have you also noticed the wording in the little box on the upper left hand of the screen, which looks like everything contained in it is good (by including a green tick next to it) That has to be wrong for starters, so they are telling you :-

- FREE passport and renewal advice (Really? Free? I was NEVER offered FREE advice, they just made sure that I paid the £117.00.)
- Express Passport Information (What exactly is Express Passport information? - Can this be clarified)
- Then comes the 'Green ticked' rub, buried deep among the other nonsense, 'our fees separate from passport fees (there has to be an offence there somewhere)
- Booking passport office appointments (should there not be a disclaimer here (you will have to pay £10 for this otherwise free service), and not, again, bury that vital piece of information deep in their website?

I think there are loads and loads of potential avenues of investigation, and no-doubt, whilst trying to cover their tracks in legalese and threatening letters etc. they will have left themselves criminally or civilly vulnerable, and when that happens, I'll be really glad to see these individuals being sent down for the poor, poor decisions to continue with this ruse, and, because of the devious nature of their business (i.e. utilising vulnerable people), I have no doubt, they will ALL get a term of imprisonment, potentially giving them time to think about their business plan. Hopefully, either through the civil or criminal courts, this shall come to fruition.

[Amethyst]

Re: UK Services & Support Ltd Passport Scam

£103 sounds like a lot of money to me. There are other sites who do the same 'service' (ie ring the pp office to make an appt for you) for £20 - also coming up on google listings. So even if it were a valid service it is vastly overpriced.

[Mandid]

Re: UK Services & Support Ltd Passport Copycat Website issues

I have just contacted CAB and they will pass on my complaint to Trading Standards. This is what the advisor has told me:

Under the information and additional charges regulations 2013 they have to send you all pre-contractual information in a durable form ie: email or letter before the contract goes ahead and because they didn't do that then the contract is unenforceable and a criminal offence.

I told old her but the contract is online as you are subconsciously ticking boxes and going through the application you are agreeing to the contract and you even sign a squiffy signature with your mouse so surely I can't defend myself with the above regulations but she was adamant that I can and they are acting criminally because no durable form is provided before you sign the contract and it doesn't count if they send them to you after ie: after you click submit.

Thoughts please??

[Amethyst]

Re: UK Services & Support Ltd Passport Copycat Website issues

Just pasting the original booking info ( thanks to who sent me them xx)


You need to choose at least two available dates that you can attend the Passport Office.
We will then book in the appointment on your behalf and contact you via email once the booking has been made for you with theexact time, date and the reference number.
If you require the appointment promptly and there is a cancellation available then you understand the allocation may not be in your name however it will remain valid for use.Using this form does in no way guarantee you a passport or the appointmenttime and date that you request as it is subject to availability.
British PassportServices (aka Passport Services Worldwide Ltd) will do it’s utmost to secure the date for the time that you desire however this is subject to availabilityand standard terms set out by the Passport Office.
Those who have never held a UK passport in the past or if their old passport has been lost, stolen ordamaged cannot use the 1 day Premium Service. The Fast Track 1 weekservice can only be used by first time applicants under 16yrs of age or those16 or over if they have held a UK passport in the past. You must ensure theapplicant is eligible before using our service as no refunds can be issuedafter this form has been submitted, if an appointment is secured via othermeans or if the appointment allocated is changed or cancelled.
By using our Services you expressly agree that we will commence provisionof the Service immediately upon receipt of this form, consequently there isno option to cancel your order under the provisions of the ConsumerProtection (Distance Selling) Regulations 2000. You can secure a free appointment via Her Majesty's Passport Office directlyon 0300 222 0000 (www.gov.uk). This package and fee is for one person only.
British Passport Services does not have any preferential access toPassport Office appointments nor any access to any Offices calendar. Duringoffice hours it will take an average of 3-4hrs to receive confirmation of yourbooking which will sent via email however it is understood that it may takelonger. The £117.60 you pay our independent organisation for this packageis non-refundable even if all package items are not redeemed. Howevershould British Passport Services at its sole discretion issue a partial refund itwill be after a mandatory £20 administration charge. Full payment isrequired in full within 72hrs of completing this form and is in addition to thepassport due to HM’s Passport Office on the day of the appointment. For the1 day Premium Service the rate is £128 for an adult and £106.50 for a child,the 1 week Fast Track Service £103 for an adult or £87 for a child.
We do not charge for the appointment, the fee that you pay British PassportServices is for the use of our online booking form, the work involved securingthe appointment at the office required, ongoing phone, live chat and emailchat inc use of our international Freephone service, application checkingservice for errors and omissions, access to our multilingual staff and form,one telephone consultation with a senior passport adviser (up to 30minutes), appointment reminders via phone, sms and email, assistance withdirections to the Passport Office you are travelling to as well as email andonline video advice on how best to prepare for the appointment.
In addition to this the following items are free as part of our package: atwenty percent discount on policies from our travel insurance partner, pricefreeze on passport prices, 90 day loss protection warranty on the applicantspassport and if requested the free submission of the European Health Cardand upgrade of the applicants full UK driving license to one recognizedworldwide, plus an approved authorization and second passport lettercompleted for you.
The optional Passport Office Exemption service is subjectto the terms at xxxxxx This online booking form is available for the convenience of the user and isprovided by British Passport Services who are not affiliated with HerMajesty’s Passport Office or any government department as we are anunaccredited privately owned organization with no ability to issue passportsourselves.
We are not responsible for any errors, losses or damages that youmay incur whilst using this service, you use any of our services at your ownrisk and agree to the terms found at xxxxxxxxxx andunderstand that any advice provided should not be considered professionaladvice.
We may contact you to ask if you are satisfied with such services, send youfree email and sms messages from ourselves and other companies in ourgroup.
We may pass information held on your passport and on relatedpassport records to public and private sector organisations in the UK andabroad when you use your passport, obtain a service or when it is in thepublic interest to do so.

Have You Read & Agree to the Above Terms? - I have read, understood & agree to the terms xxx tick box xxxxxxxxx

Passport Office You Wish to Attend xxxxxxx
Passport Service Premium Service (1 Day) - £128 Adult / £106.50 Child
Number of Passports You Are Renewing... xxxxxxxxx
Reason for Renewal/Replacement? i.e. lost,expired xxxxxxxxxxxxx
Ideal Date to Attend the Passport Office xxxxxxxxxxxxxxxx
Which Passport Service Would you like to use...Applicant will go to the Passport Office them-self (No Surcharge)
Was the Applicant Born in the UK? xxxx
What is the applicant's date of birth? xx xxxx xxxx
Does the applicant currently reside in theUnited Kingdom? xxxxxx
Has the person named had ANY sort ofpassport, British or otherwise, or beenincluded in any before? xxxxx
Date of Travel xxxxxxx
Time of Your Flight xxxxxxxx
Do You Have the Passport Application Form? xxxx
Do You Have 2 Passport Sized PhotographsReady? xxxxx
Name xxxxxxxxxxxxxxx
Address: xxxxxxxxxxxxxxxxxxx
Maiden / all previous names xxxxxxxxxxxxxxx
Daytime telephone number xxxxxxxxxx
Mobile number xxxxxxxxxxxxxx
Email Address xxxxxxxxxxxxxx
Your First Name xxxxxxxxxxxx
Your Last Name xxxxxxxxxxxx
Address Line 1 xxxxxxxxxxxx
Address Line 2 xxxxxxxxxxxx
Town xxxxxxxxxxx
City xxxxxxxxx
County xxxxxxxx
Post Code xxxxxxx
Gender of Applicant xxxxxx
Country of Birth xxxxxx
If you have Selected UK Above... Please Select Country
Town of Birth
Do you Understand that all services are nonrefundableand that by submitting this form you are Authorizing us to begin the processimmediately?- xxxxxxx

[Amethyst]

Re: UK Services & Support Ltd Passport Copycat Website issues

I have just contacted CAB and they will pass on my complaint to Trading Standards. This is what the advisor has told me:

Under the information and additional charges regulations 2013 they have to send you all pre-contractual information in a durable form ie: email or letter before the contract goes ahead and because they didn't do that then the contract is unenforceable and a criminal offence.

I told old her but the contract is online as you are subconsciously ticking boxes and going through the application you are agreeing to the contract and you even sign a squiffy signature with your mouse so surely I can't defend myself with the above regulations but she was adamant that I can and they are acting criminally because no durable form is provided before you sign the contract and it doesn't count if they send them to you after ie: after you click submit.

Thoughts please??

The following from BIS Guidance on the CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS

3. Provide the information listed in Schedule 2 precontract , including the model cancellation form if the consumer has a right to cancel. The information and form should be provided on paper or, if the consumer agrees, another durable medium (see G. below on forms of durable media) and in a manner which is clear for the consumer to understand

8. Once the contract is concluded you must provide confirmation on a durable medium [see section G below - ‘Providing Information’] within a reasonable time and not later than the delivery of the goods or commencement of services. (For digital content – see E. below)

G Provision on a durable medium
1. The purpose of the ‘durable medium’ requirement is to ensure that, should a dispute arise at some point after the contract has been concluded, both parties have a record about what was agreed. The burden of proof that the relevant information has been provided rests with the trader. A durable medium allows the consumer to access information directed personally to them, in an unchangeable format for as long as they might reasonably need it

Can my customer waive their cancellation rights?
21. Where cancellation rights apply, the consumer cannot waive those rights (although the consumer is of course free to choose not to exercise their right to cancel). However, provided that the consumer has been made aware, pre-contract, of their obligations with regard to payment for services or products used, and the trader has obtained express consent (on a durable medium for off-premises services) for the commencement of services in the cancellation period, then if the consumer later cancels, the trader may deduct money for goods used, or recoup the cost of any services delivered until the point of cancellation.

An email is a durable medium. However, information contained via link to a website which may change, and which is embedded in an email is not. Sending the email to the address given by the consumer is provision of that medium. If the consumer does not look at their email account, or deletes the email, the information has nevertheless been provided on the durable medium.


I sell conveyancing services online. Do I need to get the consumer’s express request to begin my services in the cancellation period on a durable medium?
6. No. Only the early start of services under off-premises contracts require the consumer’s express request to be made on a durable medium.
o


I offer will-writing services online. I agreed to start work for a customer who then changed their mind 10 days later. I’d already started on the work. Can they do that?
11. Yes they can. However, provided you obtained their express consent to starting the service in the cancellation period, and informed them that they would have to pay for any work done in that period, you can charge for work done until the point of cancellation

[Amethyst]

Re: UK Services & Support Ltd Passport Copycat Website issues

Sooooo, once you made the ''application'' did you get an email of all the terms in a durable medium ? (email)