Tweet
Anti Wrinkle Cream advertised through Facebook
Hiya
I hope someone can please help. I went on Facebook 3 weeks ago ( I usually only use it to message my family) and saw an advert for anti wrinkle cream. Interested I clicked on the advert and was taken to mylorelia.com and I read the whole page. Near the bottom it offered a FREE 30 day supply of the cream and you only paid I think £3.95 for shipping. It looked great so I ticked the box and put my details in. A few days later I received it and started to try it. On Friday just gone i went to get some money out of the bank and couldnt get any. i found out through my bank that this company had taken £89.75 out of my account for the cream they sent which was meant to be a free 30 day supply. I have also since found out that in the T & C which I struggled to find it stated that by ticking the box your agreeing to this being taken each month!! You had to tick the box to be taken to the page where you put in your address. I phoned the company as it stated nothing on their site about this and got an arogant american woman who flatly refused to give me my money back despite me telling her I am a single parent and would never agree to paying £90 for a little pot of cream as a one off never mind a month. The cream doesnt even do as advertised and i believe there are many others caught out by this what I would call false advertising and misleading. Some have managed to get their money back but all I got was an offer for 3 months worth of more cream at half price.
Any advice or template letter on what to send them to get my money back would be greatly appreciated. i know I am partly to blame for not looking hard enough but it seemed genuine and feel foolish to have been caught out like this. I am familiar with The Sale of Goods Act, could I use this in my argument.
Many thanks
PurpleAngel
I hope someone can please help. I went on Facebook 3 weeks ago ( I usually only use it to message my family) and saw an advert for anti wrinkle cream. Interested I clicked on the advert and was taken to mylorelia.com and I read the whole page. Near the bottom it offered a FREE 30 day supply of the cream and you only paid I think £3.95 for shipping. It looked great so I ticked the box and put my details in. A few days later I received it and started to try it. On Friday just gone i went to get some money out of the bank and couldnt get any. i found out through my bank that this company had taken £89.75 out of my account for the cream they sent which was meant to be a free 30 day supply. I have also since found out that in the T & C which I struggled to find it stated that by ticking the box your agreeing to this being taken each month!! You had to tick the box to be taken to the page where you put in your address. I phoned the company as it stated nothing on their site about this and got an arogant american woman who flatly refused to give me my money back despite me telling her I am a single parent and would never agree to paying £90 for a little pot of cream as a one off never mind a month. The cream doesnt even do as advertised and i believe there are many others caught out by this what I would call false advertising and misleading. Some have managed to get their money back but all I got was an offer for 3 months worth of more cream at half price.
Any advice or template letter on what to send them to get my money back would be greatly appreciated. i know I am partly to blame for not looking hard enough but it seemed genuine and feel foolish to have been caught out like this. I am familiar with The Sale of Goods Act, could I use this in my argument.
Many thanks
PurpleAngel
and an academic friend had spent the festive period with me and he was writing his latest book and the subject of IQ tests came up in our conversation. :nerd: I was sitting in front of the computer waiting for something to happen when I decided to go on to FB and, by sheer coincidence, the ad about the IQ test came up. I didn't think there could be anything dodgy with it since I wasn't asked to provide bank or card details at any point.
Comment