I purchase a used van on 2nd January for business use, in the name of my business. 76 000 miles, ex-northgate hire, so full service history.
Van broke down 11th May, 82 000 miles, sudden loss of engine power. would not restart.
Dealer notified on 14th May
Garage it was recovered to have informed me a chain inside the engine has snapped, new engine required.
Warranty company took 11 days to send an engineer out before denying the claim, stating wear and tear because error codes were logged on ECU. Also insisting I had warning lights which I know I did not.
Called around various garages, no one will repair it. Cheapest quote for a new engine was £6000.
Contacted dealer on 12th June via text. Told me I had the van more than six months (not true) and a repair is possible for £2000. Dealer refused to accept vehicle back for his inspection and said 'I'm not a charity'.
As far as I'm aware, I still have consumer rights as normal that within six months the dealer needs to prove the fault was not there. Is this correct? I have a letter ready to go off to him if so.
Van broke down 11th May, 82 000 miles, sudden loss of engine power. would not restart.
Dealer notified on 14th May
Garage it was recovered to have informed me a chain inside the engine has snapped, new engine required.
Warranty company took 11 days to send an engineer out before denying the claim, stating wear and tear because error codes were logged on ECU. Also insisting I had warning lights which I know I did not.
Called around various garages, no one will repair it. Cheapest quote for a new engine was £6000.
Contacted dealer on 12th June via text. Told me I had the van more than six months (not true) and a repair is possible for £2000. Dealer refused to accept vehicle back for his inspection and said 'I'm not a charity'.
As far as I'm aware, I still have consumer rights as normal that within six months the dealer needs to prove the fault was not there. Is this correct? I have a letter ready to go off to him if so.
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