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Hello all,
Sorry if this seems all over the place - Stressed out isn't the term however here we go.
I bought a 2014 Nissan Qashqai from a auto store Peugeot Dealership - They explained that the car had 7800 miles on the clock - it wasn't until i had driven away did i realise it was actually 8000 miles however I drove 300 miles back to my home with no issues but 7 days later Engine Management Light (EML) emitted and the car was taken home. Personal OBD reader was placed on the car and P0202 code was admitted - I contacted the dealership and made them aware - They said "go to any garage, near to you and they will do the work under the warranty". It was booked in for two weeks later with a garage who would undertake the work (BMW/MINI) Specialist and they agreed that it was a injector fault, warranty agreed to pay however, there then transcribed that their was a sensor fault, throttle assembly fault (warranty agreed to pay) and then an ECU issue - they had noticed the ECU wiring loom wires had be spliced and they stated this could have short circuited the ECU and caused it to be faulty...
Now i contacted the dealership and stated that i wanted the car to be collected how they stated to wait until the warranty company had seen it, they had and produced a report but refused to cover the ECU costs/repairs, now this is where i may have gone wrong, I am an OT in social services, I needed a car - i paid for the ECU to be replaced and coded - this was completed on 11th November and up to today (touch wood) car is working and is great.
I gave the garage a right to repair but they pushed me to the warranty route and now they are refusing to get involved and say it's not their fault. I explained under Consumer Act 2015, the car was not fit for purpose, satisfactory and until these repairs - the car is now working. I have asked them to pay for the ECU repairs but they explain (a goodwill gesture) they will only pay ECU unit and 50% of the coding but i feel this is completely unfair considering i owned the car for a week when all these faults started.
I have lost the will to live with them and i have actioned a section 75 as i paid £500 deposit on my lloyds credit card - I've sent all images of splicing that the garage took, the warranty report, the emails, the invoice.
What are your opinions, what else can i do - i could literally cry with the stress of it all....
Thank you all for your time and input.
First time poster
Alex
Sorry if this seems all over the place - Stressed out isn't the term however here we go.
I bought a 2014 Nissan Qashqai from a auto store Peugeot Dealership - They explained that the car had 7800 miles on the clock - it wasn't until i had driven away did i realise it was actually 8000 miles however I drove 300 miles back to my home with no issues but 7 days later Engine Management Light (EML) emitted and the car was taken home. Personal OBD reader was placed on the car and P0202 code was admitted - I contacted the dealership and made them aware - They said "go to any garage, near to you and they will do the work under the warranty". It was booked in for two weeks later with a garage who would undertake the work (BMW/MINI) Specialist and they agreed that it was a injector fault, warranty agreed to pay however, there then transcribed that their was a sensor fault, throttle assembly fault (warranty agreed to pay) and then an ECU issue - they had noticed the ECU wiring loom wires had be spliced and they stated this could have short circuited the ECU and caused it to be faulty...
Now i contacted the dealership and stated that i wanted the car to be collected how they stated to wait until the warranty company had seen it, they had and produced a report but refused to cover the ECU costs/repairs, now this is where i may have gone wrong, I am an OT in social services, I needed a car - i paid for the ECU to be replaced and coded - this was completed on 11th November and up to today (touch wood) car is working and is great.
I gave the garage a right to repair but they pushed me to the warranty route and now they are refusing to get involved and say it's not their fault. I explained under Consumer Act 2015, the car was not fit for purpose, satisfactory and until these repairs - the car is now working. I have asked them to pay for the ECU repairs but they explain (a goodwill gesture) they will only pay ECU unit and 50% of the coding but i feel this is completely unfair considering i owned the car for a week when all these faults started.
I have lost the will to live with them and i have actioned a section 75 as i paid £500 deposit on my lloyds credit card - I've sent all images of splicing that the garage took, the warranty report, the emails, the invoice.
What are your opinions, what else can i do - i could literally cry with the stress of it all....
Thank you all for your time and input.
First time poster
Alex
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