Santander Consumer Finance

[Htfc1]

Thought that I would Blog/Timeline my experience with VT'ing my Volvo. Hopefully it will go smoothly and this will be a good news thread #fingerscrossed

On 8th June I sent off my email to Santander, following the template letter provided here - thank you - I also sent the letter by recorded post on 9th June
Yesterday (9th June) I got a response back from Santander stating that they had received my email and had passed it onto the relevant department

Today (10th June) I tracked my letter and it has been delivered - yay

The 14 day countdown has started...

...More to follow in coming days

[TINY TOTS]

Htfc1 my car was collected on Tuesday so far the process has gone smoothly. good luck*

[Htfc1]

Today 11th June I got a text message acknowledging my request to VT

The text went on to offer to collect the vehicle for £70, which aligns with the contract conditions
They have given me the option to reject this but I would need to advise them that I do not want them to proceed with this by COB today

I will of course accept the collection charge as it is part of the charges stated in my contract

I will wait to be contacted by the external agent to arrange the collection

[ostell]

R0B will correct me if I am wrong but there is no requirement for you to pay for collection.

[Htfc1]

R0B will correct me if I am wrong but there is no requirement for you to pay for collection.

I did read something about that, but it is clearly stated in the contract under the section headed 'Any other costs deriving from the credit agreement'
£70.00 vehicle collection on your voluntary termination of the agreement, if collection requested by you

I guess therefore that i need to pay this?

[ostell]

Depends on what the law says.* They can not request something that is denied by law

[Htfc1]

OK, then do you think that I
a) should let them collect the car and then reject the invoice?
b) call them and speak to them about the charge before they collect the vehicle?

[TINY TOTS]

OK, then do you think that I
a) should let them collect the car and then reject the invoice?
b) call them and speak to them about the charge before they collect the vehicle?

this is why we are advised to sign nothing... sign and you pay for collection.... don't sign then your agreeing to nothing. the drivers who do the collections are aware of this. my collection man said "silly question but can you sign? I said no and he replies "silly question really wasn't it "

[Htfc1]

Thank you Tony Tots....I hadn't intended to sign anything. I haven't even responded to their text message as the way it was written meant that if i didn't respond they would arrange for the car to be picked up, and today they confirmed that they would arrange for it to be collected

[R0b]

I did read something about that, but it is clearly stated in the contract under the section headed 'Any other costs deriving from the credit agreement'
£70.00 vehicle collection on your voluntary termination of the agreement, if collection requested by you

I guess therefore that i need to pay this?

The VT Guide explains this question so you should already have the answer. My first HP agreement was with Santander, they tried exactly the same thing with me. Suggest you have a read of the link below and the post I made.

Voluntary Termination - Please Post the Outcome of your case.

[Htfc1]

Another text today from Santander thanking me for confirming my voluntary termination, and informing me that Crystal Collections would be in touch with date/time that they will collect the vehicle.

[Htfc1]

Received a letter from Crystal Collections today stating that they would be in contact within three working days to arrange collection of the vehicle. The letter also contained a warning about damage that was not deemed wear and tear.
I will await the phone call and the collection of the car and will update this thread with any further information

[Htfc1]

Got a call from Crystal Collections just now arranging a pick up of the car on 29th June - they originally offered 2nd week in July!! but i said that wasnt quick enough so they offered me the 29th.

so all good, but can anyone help with the following question

1) I currently pay car tax by DD so I want to transfer the vehicle ownership to Santander before my next DD tax payment is made. would it be ok to inform DVLA now that now using the date of my VT letter to Santander

[TINY TOTS]

Htfc1 I put a sorn on my car which they automatically stopped the direct debit payments anyway so long as you park the vehicle on youre driveway that's ok.

[Htfc1]

Today I got a letter from Santander confirming my voluntary termination - they also state that my liability is 0.00
All Good...

But...
there are two items that concern me
1) Under the heading of Your Liabilities its states
Under the terms of the agreement you are obliged to take reasonable care of the goods, this means that any repairs to damage such as dents or scratches must be paid for as well as any mechanical work required such as replacement of defective items such as tyres , exhausts, brakes and clutches.

2) Under the heading Credit Rating it states
The fact that you have chosen to terminate your agreement will also be recorded with the Credit Reference Agencies as a voluntary early termination of the agreement on your part, this information may be used by other finance companies when assessing you for credit in the future

Can anyone help me with the following questions please?....


1) what determines reasonable care when it comes to brakes for example? could they bill me for putting new brakes and discs on the car if they determine that they are too low? how would I push back on that?
2) Are they entitled to add a marker against me on my credit file for doing things within my consumer rights? again any guidance on how to respond would be very much appreciated

R0b I am hoping that someone can help

Thanks