I VT'd my PCP agreement after I was over the 50% total payable threshold recently. I followed all protocol informing my intention to terminate and utilised the template letters on this very site so thank you for that.
BMW have replied and wish to bring it to my attention that my financial document clearly outlines that my mileage will be pre rated if the agreement ends early.
They also wish to charge me £204 for 'damage to the alloy wheels' and want me to prove with photographic evidence that they were already in that condition at point of my initial pcp agreement, at no point in my correspondence to them did I state this, I did however advise them that the damage is mainly due to a failure with the coating on the alloys in my opinion.
I did offer to pay for one alloy due to rim damage and offered £51.
They believe they are correct and have demanded I pay the outstanding monies.
I dont want to get into a table tennis match of letter sending so advice would be appreciated please.
Is it a case of me now writing to the Financial Ombudsman for their input as I stand by not willing to pay the excess mileage and I've offered a payment for one alloy wheel with minimal damage.
My car had 29,557 miles on the clock at the beginning of my contract and was taken over 48 month, when I VT'd it had has a mileage of 80,721 miles, my annual mileage was set at 10k, I VT'd 9 month early. Excess mileage cost per mile is set to 4.03 pence, total monies they are claiming comes to £889.02!? As above any advice would be much appreciated.
BMW have replied and wish to bring it to my attention that my financial document clearly outlines that my mileage will be pre rated if the agreement ends early.
They also wish to charge me £204 for 'damage to the alloy wheels' and want me to prove with photographic evidence that they were already in that condition at point of my initial pcp agreement, at no point in my correspondence to them did I state this, I did however advise them that the damage is mainly due to a failure with the coating on the alloys in my opinion.
I did offer to pay for one alloy due to rim damage and offered £51.
They believe they are correct and have demanded I pay the outstanding monies.
I dont want to get into a table tennis match of letter sending so advice would be appreciated please.
Is it a case of me now writing to the Financial Ombudsman for their input as I stand by not willing to pay the excess mileage and I've offered a payment for one alloy wheel with minimal damage.
My car had 29,557 miles on the clock at the beginning of my contract and was taken over 48 month, when I VT'd it had has a mileage of 80,721 miles, my annual mileage was set at 10k, I VT'd 9 month early. Excess mileage cost per mile is set to 4.03 pence, total monies they are claiming comes to £889.02!? As above any advice would be much appreciated.
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