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Hi,
In the summer I parked my vehicke at a Premier Park car park. There was a lengthy queue and only one machine working. My son stayed in the queue whilst I went to let our appointment know we had arrived and my son would be with us shortly. We decided in fact to defer the meeting so I returned to the car park expecting to meet my son on the way only to find him still in the queue. I told him that the appointment had been deferred and as we had a lot to do that day we could not queue any longer for the ticket and in any case we no longer needed one. So we left. I was very surprised to receive a penalty notice but assumed that when I explained what had happened, the company would be able to check and indeed confirm that there was a problem on that day with their machine and that would be the end of it. But, no they suggested that I should have remained in the queue to purchase a ticket I no longer needed or make a call to RINGO.
I have appealed and POPLA have refused the appeal also saying that I should have called RINGO and paid in that way. They have ignored the fact that I left my son queuing for the ticket and implied that I left the car park without paying.
POPLA had also advised that my appeal would be determined on or around 12th August but they only wrote to me on 12th September. I have gone back to them as I maintain that they have not addressed all of the points that I have raised in my appeal and am yet to have a response from them. In the meantime I have today received a letter from Premier Park demanding I now pay up £100 or risk court action.
I have sent Premier Park an email advising that as far as I am concerned the appeal is ongoing.
Just wondering what my next step should be?
Any advise would be much appreciated.
In the summer I parked my vehicke at a Premier Park car park. There was a lengthy queue and only one machine working. My son stayed in the queue whilst I went to let our appointment know we had arrived and my son would be with us shortly. We decided in fact to defer the meeting so I returned to the car park expecting to meet my son on the way only to find him still in the queue. I told him that the appointment had been deferred and as we had a lot to do that day we could not queue any longer for the ticket and in any case we no longer needed one. So we left. I was very surprised to receive a penalty notice but assumed that when I explained what had happened, the company would be able to check and indeed confirm that there was a problem on that day with their machine and that would be the end of it. But, no they suggested that I should have remained in the queue to purchase a ticket I no longer needed or make a call to RINGO.
I have appealed and POPLA have refused the appeal also saying that I should have called RINGO and paid in that way. They have ignored the fact that I left my son queuing for the ticket and implied that I left the car park without paying.
POPLA had also advised that my appeal would be determined on or around 12th August but they only wrote to me on 12th September. I have gone back to them as I maintain that they have not addressed all of the points that I have raised in my appeal and am yet to have a response from them. In the meantime I have today received a letter from Premier Park demanding I now pay up £100 or risk court action.
I have sent Premier Park an email advising that as far as I am concerned the appeal is ongoing.
Just wondering what my next step should be?
Any advise would be much appreciated.
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