Which route to go down with parking eye ticket

[carts79]

Hi All,

I have had a little search for an appeal template letter however the thread advised an alternative should be used if after end of october this year.

Anyhow i have received a postal parking charge notice from Parking Eye.

The circumstances were as follows:

I took my toddle son to a NHS walk in centre as he was very unwell and needed to see a Dr. The car park is free, its advertised as free to on the NHS leaflets relating to this site. I entered and logged his details at reception (no one informed me to log my reg into the keypad at reception) whilst i was sat waiting there were rolling electronic messages on a panel and one said to log my reg details - so i did. i HAVE SINCE FOUND OUT THAT I SHOULD HAVE ENTERED MY DETAILS EVERY 3 HOURS!
as I sat and waited my son deteriorated. he just lay in my arms for hrs burning up

I waited at this clinic almost 5 hours with my sick son, they were short staffed. I feel they are targeting people who are having lengthy waits due to no cause of their own.

I have now received this notice through the post and i am not sure how to proceed.
do i take the mitigating circumstances route or do I reply as the registered keep and not driver that day.

The charge is £100 which is utterly ridiculous for a free car park. The letter i have states "By not gaining the appropriate permit / authorisation, in accordance with the terms and conditions set out in the signage, the Parking Charge is now payable"

The letter also gives 14 days to pay a reduced rate yet online i have seen that postal notices must give 21 days? does this amount to procedural impropriety?



Thanks for any advice received.

[mystery1]

Re: Which route to go down with parking eye ticket

Mitigating circumstance appeals are a favourite for parking companies and popla because they make it easy to say "sorry, give us your money"



Appeal.


Dear Sirs,




I, as registered keeper, wish to invoke your appeals procedure. The driver, whom i am under no statutory obligation to name, was attending due to a medical emergency and had to wait for over 5 hours for treatment of a child. No signs were seen at the time although upon investigation it appears parking is allowed if you enter a registration number in to a terminal every 3 hours. £100 for not knowing to press a few buttons is clearly a penalty and not a genuine pre estimate of loss.




Should you reject my appeal please supply a popla code.




Yours etc








Should you get a popla code please come back for more advice.




M1