Tweet
I am starting this thread asking for help for a Ticket my daughter got from Morrisons Reigate,
She took my wife shopping there, my wife has spent over £100k in the last 15years with morrisons, we did not respond to all the 1st letters sent as from previous experience we though it is best to ignore them.
We then got the N1 Claim form and need to respond witha defence by the 20th May 2014.
We have been and registered on MCOL.
We have asked Morrisons Customer Service for help in deleting the tickets for us and showed them many reciepts for my wifes spend in 3 different Branches but they replied saying there ws nothing they can do!!
We did ask Parking eye for an extension in the time frame for entering a defence but have not had a reply as of yet.
I shall post all correspondance on this thread later after I have scanned it all.
Here I have added some pics and can add more if more are needed, thank you all for any in put you may be able to help me with:tinysmile_twink_t2: >>
We have still had no reply from Parking Eye asking for an extension of timeframe for date of entering a defence
Here also is a copy of a letter we sent to Morrisons with a "We Cannot Do anything" after they have talked to parking Eye, maybe they are in Co-Hoots with Parking Eye We also sent copies of a Bank reciepts of a few months worth of spend in morrisons, on average every 2-3 days of around £70 per spend. >>>
I trust this email finds you well .
We as a family have religiously been a customer of Morrison’s for as long as I can remember. I do also remember going to shop as a child with my mother when Morrison’s was formally J.Sainsbury. But >>>
I am writing this letter in a form of complaint.
My wife has shopped in three different branches of Morrison’s (including before the changeover from Sainsbury’s), I have not calculated the amount of expenditure that we have actually spent in that time with Morrison’s but a rough calculated Guess would exceed (I should imagine) £150,000. This would be calculated from the minimum of 15 years spent every few days at an average cost of £40(minimum) per visit over 15 years.
My wife always pays with her debit card and so every transaction is on the bank statements we have here and I can forward them to yourselves by scanning a handful of them to support this evidence.
I have just returned from a short holiday to be confronted with threatening court letters from a company called “Parking Eye” that monitor your Morrison’s Reigate Branch.
I immediately called the manager of this branch, his response was that this this sort of protection racket is “all above board” he did say “if you bring your receipt in to the branch he would look into it”, but sadly for us my wife who pays every time with her debit card did not pay for the shopping on it this occasion therefore it will not be on the bank statement. >> My daughter paid for my wife’s shopping by cash as she was moving into a flat locally and the shopping was for her. I am horrified that for shopping as we always do with Morrison’s I am being harassed by this company ”Parking Eye”.
The parking penalty has now escalated to a claim heading for the County Court which is demanding I fill in all our personal details or else a judgment against us from the county court will follow!!
I notice that the local Co-op are “paying off” any such “fines” issued by their “Out-of-Control Parking agent’s” Civil Enforcement, who are also suing their customers.
Please can you suggest the correct course of action I must take to prevent these “Out of Control Parking agents” suing us after we have happily given Morrison’s this amount of revenue over the past years.
The branches we have always used in the past 15 years at least (with bank statements to support this) are >>> Morrison’s in Caterham, Oxted and Reigate.
I am completely outraged at having suing threatening letters from these type’s of Parking Agent’s contacted by Morrison’s to deal with their shoppers, I have sat and watched on the television these type of companies on the news and with “Anne Robinson” shaking my head at what I would only refer to as “Money Extortion Experts” !!
I await your reply urgently as we as a family are deeply wounded completely worried by this scenario brought to us by yourselves(Morrison’s) that have employed this company to correspond with us, as we are regular loyal shoppers with yourselves for as long as I can remember.
This was the letter we sent and in a reply was told there was nothing they could do,
I have now sent this one but the person who is the head of Customer services is away untill the 26th May >>
Dear Lorraine
Sorry to burden you with this letter, but, ...
I am writing to on behalf of my daughter and as a family with regards to a PCN with a County Court Claim Letter and Claim number .......
You will notice below my original letter that I sat and wrote to the CEO of Morrison’s that obviously appears to not have reached him,(although I did mean to type Safeways as opposed to Sainsbury’s) it was dealt with by your customers service team.
I received an email reply stating that there is nothing you can do about this on this occasion. I am amazed that being a customer as a family for the last 15yrs Minimum and spending in the region (worked out on an average) around £150,000 (150K) with yourselves (Morrison’s) that there is nothing you can do. This “Private Eye” company is an agent of yours and so are instructed by yourselves. I have made some investigations after your reply and I have noted that there is “No” planning permission/consent to erect any ANPR Devices at all from the local county planning department, this would make any ANPR evidence you have attempted to use inadmissible and technically illegal."
This day in question was Sunday 2nd February, my daughter and wife visited Morrison's supermarket in Reigate and had some breakfast and stayed chatting whilst they had some more coffee, the service was extremely slow as the supermarket extremely busy, they then proceeded to do their weekly shopping, my daughter also had her own shopping to do and they leisurely strolled around chatting and shopping. My daughter insisted on this occasion that she paid for our shopping too and paid with cash.
On this occasion (and this was the 1st occasion in the 15 years of shopping with yourselves) I fully apologise for the situation of over staying the set time allowed for our visit and this happened due to the other branches my wife regularly uses being a longer time stay, we didn’t actually check the time frame of stay allowed and wrongly presumed it would be the same as the other two branches of Oxted and Caterham that have a longer limit.
As you can imagine, this situation is extremely upsetting and mind troubling, we are upstanding law abiding citizens as a family, we also feel we are good loyal customers of Morrison's and always have been for as long as I can remember. This must be around 15 years and have all the bank statements to prove this.
We are really concerned that now we are facing threatening letters of County Courts which would no doubt lead to County Court judgments against us.
The letters we have here are now needing replies to the Court Claim hearings and this is troubling my mind, more so my wife’s and Daughters on a daily basis.
Being hassled by a third party company of Morrison’s that as stated above have “No” planning consent I feel that being a loyal Customer and regularly spending our money with yourselves for such a long period of time has had no bearing on your decision of your reply stating that there is “Nothing you can do on this occasion”
After talking to your customers service team I was told that they had been Liaising with “Parking Eye”. I need to ask how can a fair decision be made when the Customers Service Team needs to Liaise with the Ticket issuer when the final decision is with Morrison’s and not Parking Eye as they are agents for you? This could never have been a fair outcome if we are consulting with the Parking Ticket Company that can only make a revenue from Issuing Tickets.
Morrison’s being either the lease holder or the owner of this land must have the decision of the final outcome and not “Parking Eye”
I also wonder if the CEO would have had the same Opinion if he were to actually of read my correspondence.
Can I ask you to please reconsider your decision to save all the correspondence and threat’s of appearing at court that we are faced with to the Company “Parking Eye” and after being a 100% loyal Customer of Morrison’s for such a long time and a law abiding family.
I have also attached only a very small handful of bank receipts highlighting the spend with Morrison’s that we do on a regular basis week in and week out, year in and year out.
Also within the attached file are the documents from Parking Eye.
Many thanks for reading this correspondence
She took my wife shopping there, my wife has spent over £100k in the last 15years with morrisons, we did not respond to all the 1st letters sent as from previous experience we though it is best to ignore them.
We then got the N1 Claim form and need to respond witha defence by the 20th May 2014.
We have been and registered on MCOL.
We have asked Morrisons Customer Service for help in deleting the tickets for us and showed them many reciepts for my wifes spend in 3 different Branches but they replied saying there ws nothing they can do!!
We did ask Parking eye for an extension in the time frame for entering a defence but have not had a reply as of yet.
I shall post all correspondance on this thread later after I have scanned it all.
Here I have added some pics and can add more if more are needed, thank you all for any in put you may be able to help me with:tinysmile_twink_t2: >>
We have still had no reply from Parking Eye asking for an extension of timeframe for date of entering a defence
Here also is a copy of a letter we sent to Morrisons with a "We Cannot Do anything" after they have talked to parking Eye, maybe they are in Co-Hoots with Parking Eye
We also sent copies of a Bank reciepts of a few months worth of spend in morrisons, on average every 2-3 days of around £70 per spend. >>>I trust this email finds you well .
We as a family have religiously been a customer of Morrison’s for as long as I can remember. I do also remember going to shop as a child with my mother when Morrison’s was formally J.Sainsbury. But >>>
I am writing this letter in a form of complaint.
My wife has shopped in three different branches of Morrison’s (including before the changeover from Sainsbury’s), I have not calculated the amount of expenditure that we have actually spent in that time with Morrison’s but a rough calculated Guess would exceed (I should imagine) £150,000. This would be calculated from the minimum of 15 years spent every few days at an average cost of £40(minimum) per visit over 15 years.
My wife always pays with her debit card and so every transaction is on the bank statements we have here and I can forward them to yourselves by scanning a handful of them to support this evidence.
I have just returned from a short holiday to be confronted with threatening court letters from a company called “Parking Eye” that monitor your Morrison’s Reigate Branch.
I immediately called the manager of this branch, his response was that this this sort of protection racket is “all above board” he did say “if you bring your receipt in to the branch he would look into it”, but sadly for us my wife who pays every time with her debit card did not pay for the shopping on it this occasion therefore it will not be on the bank statement. >> My daughter paid for my wife’s shopping by cash as she was moving into a flat locally and the shopping was for her. I am horrified that for shopping as we always do with Morrison’s I am being harassed by this company ”Parking Eye”.
The parking penalty has now escalated to a claim heading for the County Court which is demanding I fill in all our personal details or else a judgment against us from the county court will follow!!
I notice that the local Co-op are “paying off” any such “fines” issued by their “Out-of-Control Parking agent’s” Civil Enforcement, who are also suing their customers.
Please can you suggest the correct course of action I must take to prevent these “Out of Control Parking agents” suing us after we have happily given Morrison’s this amount of revenue over the past years.
The branches we have always used in the past 15 years at least (with bank statements to support this) are >>> Morrison’s in Caterham, Oxted and Reigate.
I am completely outraged at having suing threatening letters from these type’s of Parking Agent’s contacted by Morrison’s to deal with their shoppers, I have sat and watched on the television these type of companies on the news and with “Anne Robinson” shaking my head at what I would only refer to as “Money Extortion Experts” !!
I await your reply urgently as we as a family are deeply wounded completely worried by this scenario brought to us by yourselves(Morrison’s) that have employed this company to correspond with us, as we are regular loyal shoppers with yourselves for as long as I can remember.
This was the letter we sent and in a reply was told there was nothing they could do,
I have now sent this one but the person who is the head of Customer services is away untill the 26th May >>
Dear Lorraine
Sorry to burden you with this letter, but, ...
I am writing to on behalf of my daughter and as a family with regards to a PCN with a County Court Claim Letter and Claim number .......
You will notice below my original letter that I sat and wrote to the CEO of Morrison’s that obviously appears to not have reached him,(although I did mean to type Safeways as opposed to Sainsbury’s) it was dealt with by your customers service team.
I received an email reply stating that there is nothing you can do about this on this occasion. I am amazed that being a customer as a family for the last 15yrs Minimum and spending in the region (worked out on an average) around £150,000 (150K) with yourselves (Morrison’s) that there is nothing you can do. This “Private Eye” company is an agent of yours and so are instructed by yourselves. I have made some investigations after your reply and I have noted that there is “No” planning permission/consent to erect any ANPR Devices at all from the local county planning department, this would make any ANPR evidence you have attempted to use inadmissible and technically illegal."
This day in question was Sunday 2nd February, my daughter and wife visited Morrison's supermarket in Reigate and had some breakfast and stayed chatting whilst they had some more coffee, the service was extremely slow as the supermarket extremely busy, they then proceeded to do their weekly shopping, my daughter also had her own shopping to do and they leisurely strolled around chatting and shopping. My daughter insisted on this occasion that she paid for our shopping too and paid with cash.
On this occasion (and this was the 1st occasion in the 15 years of shopping with yourselves) I fully apologise for the situation of over staying the set time allowed for our visit and this happened due to the other branches my wife regularly uses being a longer time stay, we didn’t actually check the time frame of stay allowed and wrongly presumed it would be the same as the other two branches of Oxted and Caterham that have a longer limit.
As you can imagine, this situation is extremely upsetting and mind troubling, we are upstanding law abiding citizens as a family, we also feel we are good loyal customers of Morrison's and always have been for as long as I can remember. This must be around 15 years and have all the bank statements to prove this.
We are really concerned that now we are facing threatening letters of County Courts which would no doubt lead to County Court judgments against us.
The letters we have here are now needing replies to the Court Claim hearings and this is troubling my mind, more so my wife’s and Daughters on a daily basis.
Being hassled by a third party company of Morrison’s that as stated above have “No” planning consent I feel that being a loyal Customer and regularly spending our money with yourselves for such a long period of time has had no bearing on your decision of your reply stating that there is “Nothing you can do on this occasion”
After talking to your customers service team I was told that they had been Liaising with “Parking Eye”. I need to ask how can a fair decision be made when the Customers Service Team needs to Liaise with the Ticket issuer when the final decision is with Morrison’s and not Parking Eye as they are agents for you? This could never have been a fair outcome if we are consulting with the Parking Ticket Company that can only make a revenue from Issuing Tickets.
Morrison’s being either the lease holder or the owner of this land must have the decision of the final outcome and not “Parking Eye”
I also wonder if the CEO would have had the same Opinion if he were to actually of read my correspondence.
Can I ask you to please reconsider your decision to save all the correspondence and threat’s of appearing at court that we are faced with to the Company “Parking Eye” and after being a 100% loyal Customer of Morrison’s for such a long time and a law abiding family.
I have also attached only a very small handful of bank receipts highlighting the spend with Morrison’s that we do on a regular basis week in and week out, year in and year out.
Also within the attached file are the documents from Parking Eye.
Many thanks for reading this correspondence
>>
Comment