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Hello,
During the summer, my partner popped into a motorway services to check her satnav as she was lost, and message her friend to confirm postcode. She was in and out pretty quick, 5 minutes at most.
She carried on her journey to the destination, an outdoor birthday party for a friends kid.
Following the time at the party, she went to her second leg of her jouney and ended up pulling into the same services to adjust location again. In and out.
A few weeks later a letter from CP plus comes saying she had stayed for over 3 hours, which isn’t possible because of she was at the party.
They provided pictures of entering and exiting at the two separate visits.
She replied and told them she was not there for that amount of time (in hindsight we should have seeker guidance here!), they provided no further little evidence and directed to POPLA.
Again, without really seeking guidance, a POPLA claim was made.
She submitted her statement; what happened, where she was, a screenshot of text exchange with her friend (I’m lost but on my way etc), advised witness statements could be gathered.
Parking company submitted a dump of information and ANPR info, showing the in/out but nothing in between. The information also didn’t show any short in/out information either for other vehicles.
POPLA eventually replied after 2-3 months a few days before Christmas. Declined the appeal.
POPLA made no reference to anything we had submitted, just sided with ANPR, despite double dips being a common thing.
So, we’ve received another letter today, advising as it’s 28 days later, the fine has now increased and further action will be taken if we don’t pay in 14 days.
So, what can we do now? Do we attempt to write to the company? Do we ignore it?
Any help and advice would be great, although I fear we left it too late now.
Thanks
During the summer, my partner popped into a motorway services to check her satnav as she was lost, and message her friend to confirm postcode. She was in and out pretty quick, 5 minutes at most.
She carried on her journey to the destination, an outdoor birthday party for a friends kid.
Following the time at the party, she went to her second leg of her jouney and ended up pulling into the same services to adjust location again. In and out.
A few weeks later a letter from CP plus comes saying she had stayed for over 3 hours, which isn’t possible because of she was at the party.
They provided pictures of entering and exiting at the two separate visits.
She replied and told them she was not there for that amount of time (in hindsight we should have seeker guidance here!), they provided no further little evidence and directed to POPLA.
Again, without really seeking guidance, a POPLA claim was made.
She submitted her statement; what happened, where she was, a screenshot of text exchange with her friend (I’m lost but on my way etc), advised witness statements could be gathered.
Parking company submitted a dump of information and ANPR info, showing the in/out but nothing in between. The information also didn’t show any short in/out information either for other vehicles.
POPLA eventually replied after 2-3 months a few days before Christmas. Declined the appeal.
POPLA made no reference to anything we had submitted, just sided with ANPR, despite double dips being a common thing.
So, we’ve received another letter today, advising as it’s 28 days later, the fine has now increased and further action will be taken if we don’t pay in 14 days.
So, what can we do now? Do we attempt to write to the company? Do we ignore it?
Any help and advice would be great, although I fear we left it too late now.
Thanks
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