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Hi Ostell
I did received this from a manager from the BPA through MET parking. As your prev post they work on behalf of the parking services and email certainly seems to show that, what would you suggest?
MET Parking Services has advised that they obtained the details of the registered keeper of the vehicle from the DVLA and this is where the documents were sent. I note that your position is that the address is incorrect and does not match the address on the V5 – in this instance, I would suggest contacting the DVLA to ensure that they have the correct address for you.
(I have doubled checked this. My address is correct on V5. The 3 letters sent out from MET, forwarded onto me via BPA where not etc)
I note that you sent a letter to MET Parking Services via recorded delivery – having looked at your case, it does not appear that a copy of this document has been provided.
(I did send them originally a copy via there website, should i resend via BPA email address I now have?)
Please note that if this correspondence was sent outside of the 28 day timeframe in which you had to appeal the charge, MET Parking Services were not obligated to respond under the Code of Practice.
(Not exactly sure how this 28 days comes into play in my case or this vague code of practice response)
Based on the information you have provided, I can confirm that our stance remains that we have not identified a breach of a point raised in our Code of Practice and there this case will remain closed.
(I assume this is closed in there minds then as you warned me and just wait to hear from MET still?)
Once again. Thanks for your time and invaluable knowledge on this subject.
I did received this from a manager from the BPA through MET parking. As your prev post they work on behalf of the parking services and email certainly seems to show that, what would you suggest?
MET Parking Services has advised that they obtained the details of the registered keeper of the vehicle from the DVLA and this is where the documents were sent. I note that your position is that the address is incorrect and does not match the address on the V5 – in this instance, I would suggest contacting the DVLA to ensure that they have the correct address for you.
(I have doubled checked this. My address is correct on V5. The 3 letters sent out from MET, forwarded onto me via BPA where not etc)
I note that you sent a letter to MET Parking Services via recorded delivery – having looked at your case, it does not appear that a copy of this document has been provided.
(I did send them originally a copy via there website, should i resend via BPA email address I now have?)
Please note that if this correspondence was sent outside of the 28 day timeframe in which you had to appeal the charge, MET Parking Services were not obligated to respond under the Code of Practice.
(Not exactly sure how this 28 days comes into play in my case or this vague code of practice response)
Based on the information you have provided, I can confirm that our stance remains that we have not identified a breach of a point raised in our Code of Practice and there this case will remain closed.
(I assume this is closed in there minds then as you warned me and just wait to hear from MET still?)
Once again. Thanks for your time and invaluable knowledge on this subject.
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