Hi
I voluntary terminated my lease agreement with VFS.
They have since invoiced me for a tyre inflation kit that was never in the car when I purchased it. I contracted the dealership and was told my car did not come with a tyre inflation kit. I informed VFS of this but they still insisted it did and I was liable for £198 + VAT. I then contacted the dealership explaining the issue and requested proof / check list. They informed me the paperwork was archived and they would send for it. Since then (2 ish months ago) i have been back and forth between the dealership and VFS, I asked VFS to contact the dealership direct for proof as I was not getting anywhere. VFS have now said the dealership is “certain” it came with a tyre inflation kit but are unable to provide proof, but.....insist I have to pay for it!!
Any help would be gratefully appreciated!
Kind regards Andrea
I voluntary terminated my lease agreement with VFS.
They have since invoiced me for a tyre inflation kit that was never in the car when I purchased it. I contracted the dealership and was told my car did not come with a tyre inflation kit. I informed VFS of this but they still insisted it did and I was liable for £198 + VAT. I then contacted the dealership explaining the issue and requested proof / check list. They informed me the paperwork was archived and they would send for it. Since then (2 ish months ago) i have been back and forth between the dealership and VFS, I asked VFS to contact the dealership direct for proof as I was not getting anywhere. VFS have now said the dealership is “certain” it came with a tyre inflation kit but are unable to provide proof, but.....insist I have to pay for it!!
Any help would be gratefully appreciated!
Kind regards Andrea
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