Hy, As time is against us, could someone please get back to me asap,
7/1/2019 - advert in auto trader for used car £495. Contacted seller, who picked our nephew and wife to see the car, It looked ok, he drove it, it was ok, a bit noisy but the seller did say it was a little noisy. She stated it had belonged to her son for the last 4 years, it was very reliable, started 1st time never broke down and had regular service. It was needed for school run for our young child and family use and to get to work. Paid £495 cash, was given a briefly written reciept which had her sons name and address on it. It was driven back home.
Seller sent texts to make sure nephew and wife got home safe and well as there was no tax on it. We changed insurance and taxed it straight away.
Everything was fine until;
17/1/2019 – on way to work, about 3.30 pm, it stuttered and wasn’t working properly, Nephew managed to get it into , where it just stopped completely, nothing at all! Called the AA, who came, tried to get it working, but nothing, towed it to garage in village where we live. AA gave me ref number and the report of what he thought issues were. Nephew couldn’t get to work, so got home about 6pm. The garage said they would try to get it sorted the next day.
18/1/2019 – Due to volume of work the garage were not able to sort it and that it would be on ramp later that day and they would try to sort it early Sat morning.
19/1/2019 – Garrage contacted us in morning; they had checked it and there was so many faults and repairs that it would cost about £1000+ to put right and in there opinion , the seller should have sold it and the garage [was rather angry] were even prepared to contact the seller to express there concern.
My sister in law who had paid for the car and spoken to the seller initially [as I said money is tight for nephew and family] sent message to seller, but had to leave a message as no reply. Later that afternoon a text was received by seller; sated that sorry to hear about problems, not sure what was wrong with the car, her son had it for 4 years, reliable no problems regular service etc……then the seller added; ….you had the car for few weeks now, no idea what issues are as it could have been tinkered with,therefore in no position to give a refund…have you taken it to garage and sorry!
So need help as have to sort out what to to tomorrow morning as garage will want to know, it cant be driven as it doesn’t work. The cost of repairs isn’t worth it even garage have said that.
Now onto the help and advice bit;
What rights or legal rights do we have – if any! Does Consumer law cover this, fit for purpose etc. In theory In theory, our nephew has had the car only 2 weeks today, but in practical terms really 101/2 days as the remaining time is in garage. Even the garage has said that the problems/faults were on going far longer than the time we had it, so it isn’t down to tinkering! We don’t know about mechanichal stuff. It also transpires that the service book has stamp or comment that it hadn’t been serviced since 2005? But as this is in car I I cant get it or speak to garage till tomorow morning.
I know £500 for 2nd hand used car? What do you expect! Well that it should last longer than 2 weeks? And worst of all It is my elderly sister in law who has lost her money now not to mention all the upset it has caused everyone.
To conclude; what action or route can we use to recover the money or anything? Also as car cant be driven, it will mean extra costs of towing? So how do we get to back to seller! Is there a court option or anything at all.
Many thanks for any help please. I am here for a couple of hrs and wont have internet for a few days, so if someone coul dget back or give me advice to sort it, also car is in garage need to contact in morning
7/1/2019 - advert in auto trader for used car £495. Contacted seller, who picked our nephew and wife to see the car, It looked ok, he drove it, it was ok, a bit noisy but the seller did say it was a little noisy. She stated it had belonged to her son for the last 4 years, it was very reliable, started 1st time never broke down and had regular service. It was needed for school run for our young child and family use and to get to work. Paid £495 cash, was given a briefly written reciept which had her sons name and address on it. It was driven back home.
Seller sent texts to make sure nephew and wife got home safe and well as there was no tax on it. We changed insurance and taxed it straight away.
Everything was fine until;
17/1/2019 – on way to work, about 3.30 pm, it stuttered and wasn’t working properly, Nephew managed to get it into , where it just stopped completely, nothing at all! Called the AA, who came, tried to get it working, but nothing, towed it to garage in village where we live. AA gave me ref number and the report of what he thought issues were. Nephew couldn’t get to work, so got home about 6pm. The garage said they would try to get it sorted the next day.
18/1/2019 – Due to volume of work the garage were not able to sort it and that it would be on ramp later that day and they would try to sort it early Sat morning.
19/1/2019 – Garrage contacted us in morning; they had checked it and there was so many faults and repairs that it would cost about £1000+ to put right and in there opinion , the seller should have sold it and the garage [was rather angry] were even prepared to contact the seller to express there concern.
My sister in law who had paid for the car and spoken to the seller initially [as I said money is tight for nephew and family] sent message to seller, but had to leave a message as no reply. Later that afternoon a text was received by seller; sated that sorry to hear about problems, not sure what was wrong with the car, her son had it for 4 years, reliable no problems regular service etc……then the seller added; ….you had the car for few weeks now, no idea what issues are as it could have been tinkered with,therefore in no position to give a refund…have you taken it to garage and sorry!
So need help as have to sort out what to to tomorrow morning as garage will want to know, it cant be driven as it doesn’t work. The cost of repairs isn’t worth it even garage have said that.
Now onto the help and advice bit;
What rights or legal rights do we have – if any! Does Consumer law cover this, fit for purpose etc. In theory In theory, our nephew has had the car only 2 weeks today, but in practical terms really 101/2 days as the remaining time is in garage. Even the garage has said that the problems/faults were on going far longer than the time we had it, so it isn’t down to tinkering! We don’t know about mechanichal stuff. It also transpires that the service book has stamp or comment that it hadn’t been serviced since 2005? But as this is in car I I cant get it or speak to garage till tomorow morning.
I know £500 for 2nd hand used car? What do you expect! Well that it should last longer than 2 weeks? And worst of all It is my elderly sister in law who has lost her money now not to mention all the upset it has caused everyone.
To conclude; what action or route can we use to recover the money or anything? Also as car cant be driven, it will mean extra costs of towing? So how do we get to back to seller! Is there a court option or anything at all.
Many thanks for any help please. I am here for a couple of hrs and wont have internet for a few days, so if someone coul dget back or give me advice to sort it, also car is in garage need to contact in morning
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