I have a problem with the 2nd charge, We myself and my husband got into arrears with them for £590. I telephoned them in February offering to pay off the arrears by end of March, The gentleman put me hold and issued a letter confirming this. HE also informed we did not have to pay the amount so quickly and could pay over 6 months. He said normal payments plus and £94 for arrears. I said lets talk whole numbers rather than pounds and pence and offered a total of £300 per month. This was agreed beginning 1st March. 1st payment made on 29th Feb next payment due 1st April got payment schedule to show this from the company. By middle of March they were kicking and screaming and said they was taking us to court for arrears. I argued we have an agreement and we have not breached this and filed a complaint we still have no replies to the complaint to this day. In between all of this my husband and I paid off arrears due on 21st April so nothing owed. They and their legal people still kept sending us letters stating they was going to take our home and in May wrote and asked us to allow for an adjournement of todays court date. We declined this. We turn up at court today the other side no where to be seen and the Judge disregards everything we have filed and just asked if there is arrears we said NO he said case dismissed and would not allow costs to be paid for by the other side and said to take it up with FSA and CML. I phoned both of these they said they dont want to know as it is 2nd charge. We dont feel we have won anything as we are now stuck with their shabby outrageous solicitors costs of £590 plus £150 court costs and yet we are supposed to have won. I will be more than willing to send in a copy of all papers filed to the courts. We just dont know what we are supposed to do next?
Can you help or put me onto the right people who can help?
Can you help or put me onto the right people who can help?
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