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Sky tv and cancellation
INTERESTING ONE THIS
on the 13 of july 2012, i telephoned sk and gave 31 days notice to cancell sky.
(adverts driving me nuts)
after 20 minutes of the hard sell, it was agreed to be processed. no as my cancelation was part month, my normal package was reduced as to my final bill. fair enough but now it gets complicated
the next day, my sky card went down (smart chip) sky sent another which i recerived 4 days later by special delivery. due to having no service for 4 days sky decided on a further credit to my last outstanding bill.
now because the computer had allready been set up to take the normal bill by direct debit, i was advised to cancel my direct debit and they would send out a bank giro form for me to pay manual at a bank. this was to stop an overpayment to sky if it went by direct debit
to simplify for example
normal sky bill £30
part month reduction, £10
£20 adjusted bill by direct debit
then £5 adjusted bill for loss of service, total payable £15 to sky, but sky still had not processed the £5 reduction so wanted to take £20 as final bill, cancelled direct debit on instruction and waited for bank giro mandate to be sent
yesterday sky downgraded, not happy
phoned them up on their 0844 number which lasted 30 minutes
even though it is their mistake they wanted this to turn my sky back on, (remember my contract notice period ends on the 14/08/12 31 days notice allready given)
i pay the full £20 outstanding and they would then refund the over payment
i set up a new direct debit
AND I WOULD HAVE TO GIVE ANOTHER 31 DAYS NOTICE OF CANCELLATION AS I HAD BEEN DOWNGRADED
when i asked where that was stated in their t&c, i was blanked
very angry, i feel i have been stuffed like a kipper by sky, and i still have no service
on the 13 of july 2012, i telephoned sk and gave 31 days notice to cancell sky.
(adverts driving me nuts)
after 20 minutes of the hard sell, it was agreed to be processed. no as my cancelation was part month, my normal package was reduced as to my final bill. fair enough but now it gets complicated
the next day, my sky card went down (smart chip) sky sent another which i recerived 4 days later by special delivery. due to having no service for 4 days sky decided on a further credit to my last outstanding bill.
now because the computer had allready been set up to take the normal bill by direct debit, i was advised to cancel my direct debit and they would send out a bank giro form for me to pay manual at a bank. this was to stop an overpayment to sky if it went by direct debit
to simplify for example
normal sky bill £30
part month reduction, £10
£20 adjusted bill by direct debit
then £5 adjusted bill for loss of service, total payable £15 to sky, but sky still had not processed the £5 reduction so wanted to take £20 as final bill, cancelled direct debit on instruction and waited for bank giro mandate to be sent
yesterday sky downgraded, not happy
phoned them up on their 0844 number which lasted 30 minutes
even though it is their mistake they wanted this to turn my sky back on, (remember my contract notice period ends on the 14/08/12 31 days notice allready given)
i pay the full £20 outstanding and they would then refund the over payment
i set up a new direct debit
AND I WOULD HAVE TO GIVE ANOTHER 31 DAYS NOTICE OF CANCELLATION AS I HAD BEEN DOWNGRADED
when i asked where that was stated in their t&c, i was blanked
very angry, i feel i have been stuffed like a kipper by sky, and i still have no service
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