Family Lawyer - Expectations on response

[orfoster]

Hello Everyone!

I hope all are well in this heat!!!

I am currently going through a family law matter and have a solicitor instructed but it takes weeks to get a reply to my e-mails or letters, despite her being a Partner in the firm, I figured if I instructed someone relatively senior I may save money due to the experience.

Due to the circumstances of the issue the length of time being taken is creating issues.

For example 3 weeks ago I asked for a letter to be drafted, I've sent two chaser e-mails and requested a telephone call to ensure clarity on the letter to be written a further week has passed now taking it to 4 weeks.

I just wondered what anyones experiences of Family Lawyers was in terms of responses or service standards?

Best wishes

[dslippy]

Get out the client care letter, see if that helps.

[orfoster]

Thanks,

yeah I have, it’s all about a ‘response in a reasonable amount of time’ there is no defined service standard in there which is a bit unhelpful.

They’re a national firm that only deal with Family Law stuff and I guess they are so busy but that doesn’t help me.

[dslippy]

Concentrate on those of your enquiries asking real question, not chasing ones.

The standard does appear to be below what you can expect.