NBCS threatening court action on behalf of House of Fraser.

[abbieb123]

Remaining e-mails...

All I've been replying is that they had an opportunity to challenge and it was rejected. This is considered a legal remedy etc. I've already said I haven't heard anything from HoF, and I'm not going to blindly transfer money to a company I have never heard of because they send me an e-mail.

Hi,

Can i ask what the final outcome was from this? I have received the same email from NBCS. Obviously i dont want to pay it because i did not receive the items but am worried about legal proceedings.

[abbieb123]

Meanderings on this thread:

National business Crime Solutions Ltd appear to me as an upmarket Retail Loss Protection outfit.

Seeing they are not solicitors the comment " that we are currently preparing to pursue this matter in court" is interesting" !

I wonder how much of any monies "recovered" is kept by NBCS (altho' a not for profit company?). RLP apparently retain 40%

I can't find any reports of HoF actually taking anyone to court over this sort of alleged incident

I have received this same email from NBCS and asked for their breakdown of costs. I received the below:

As your case has been passed over to civil recovery, these are the fees associated with your case and our member’s time:

£112 - investigation costs
£50 – admin costs ( this is deducted if payment is made in full within 14 days of first correspondence)
£162 – The time and money spent from our member liaising with the courier, defending the chargeback and the chargeback fees.

[abbieb123]

probably not because no one has come back!
I can't find any reports about Next trying court for a civil recovery ,so I would tend to ignore them (but that will depend on the circumstances of your case)

Hi DES8,
Did anyone come back to you at all? I am really worried about the outcome as i cant have it affecting my credit score

[des8]

No one has come back on this thread (or by PM) so I would assume (as with all unCivil Recovery Firms) that these are all empty threats.

They work by bullying and threatening and can't actually take you to court as they are not solicitors.

If it should by some unforeseen chance end in court and you were to lose, your credit record would not be affected if you paid the award within the month

[Jane1234]

Hi,
Wondering if anyone has had anything come of this from NBCS as my partner has just received a letter stating ‘Final Reminder’ when they have never tried to contact before stating ‘after repeatedly reaching out to you and we now write to inform you that we will be instructing our legal team to commence proceedings if we do not receive payment’
Letter is very threatening talking about credit score CCJ.
it also says ‘In any event that your case is pursued’ then states about added fees. Can’t speak to JD until Monday as the number we need to call phone lines close at 4pm.
Any advice I would be grateful as it’s ridiculous to send a final warning letter . JD admitted the parcel was never received and when you speak to the main call centre they didn’t give much information and told us to call the other number.

I don’t understand how they can threaten with court and CCJs when JD admitted fault and gave a full refund for the full delivery not being delivered. Problem is all was done over the phone where JD confirmed the parcels were never sent and returned back to their depo.

TIA
Jane

[R0b]

Hi,
Wondering if anyone has had anything come of this from NBCS as my partner has just received a letter stating ‘Final Reminder’ when they have never tried to contact before stating ‘after repeatedly reaching out to you and we now write to inform you that we will be instructing our legal team to commence proceedings if we do not receive payment’
Letter is very threatening talking about credit score CCJ.
it also says ‘In any event that your case is pursued’ then states about added fees. Can’t speak to JD until Monday as the number we need to call phone lines close at 4pm.
Any advice I would be grateful as it’s ridiculous to send a final warning letter . JD admitted the parcel was never received and when you speak to the main call centre they didn’t give much information and told us to call the other number.

I don’t understand how they can threaten with court and CCJs when JD admitted fault and gave a full refund for the full delivery not being delivered. Problem is all was done over the phone where JD confirmed the parcels were never sent and returned back to their depo.

TIA
Jane

You should start your own thread if you want help but if I were you, I would be using their letters as toilet paper.

[nah33dah]

So, is everyone’s advice just to ignore them. I am really worried about getting a CCJ and getting taken to court.

[des8]

nah33dah

Our advice is that we would ignore, but it is your choice.
No CCJ unless there is a court case which you lose and then fail to pay the judgment award within 4 weeks

If you want further reassurance please start your own thread

[Goldenboy]

In the past weeks, I received an email and a letter from 'NBCS' saying they were a civil recovery firm, demanding money on behalf of their client House of Fraser.




I made a big order worth nearly £2k which I received and returned with Royal Mail, but it seems the item was lost in transit. I asked for a full refund, but the House of Fraser rejected my complaint and I opened a dispute with my credit card I got a full refund after their investigation, and in the dispute, I’ve provided the proof of postage (Royal Mail return). I guess that House of Fraser disputed this, but their dispute was rejected by my credit card.

I thought this case was ended, the dispute was made 5 months ago, but I don't have anymore the receipt for the postage.

I’ve received another email that I’ve paid more than 2k if they will take me to court to get their money.
How should I proceed? Or I'll just ignore them?

[des8]

It is entirely up to you to decide your course of action.

Most on here would ignore them, but your choice