Cabot/Lloyds

[di30]

My mate who has no online access at the moment, have asked me to check some issues out in regards of the Cabot business, so thought I would add a thread here.

She had fallen into difficulties some time ago with Lloyds TSB, a loan or bank account maybe both, but she did pop her letter over from Cabot, with an enclosed letter from Lloyds at the same time.

It seems she is confused and wants to make sure on going the right direction with them before making arrangements.
I do not know what she currently pays, but was paying Lloyds on a monthly basis with a monthly payment book.

The letter from Caboot.........

Dear

Welcome to Cabot

The Cabot Credit Management Group has recently bought the account you held with Lloyds TSB and we're now responsible for answering your queries and receiving payments.

According to our records, you currently owe £****.00. If you wish to repay this amount in full now, please contact us to discuss how to make your payment.

Your monthly repayments:
Your agreed monthly repayment plan with Lloyds TSB now needs to be maintained with Cabot. Please ensure that with immediate affect that all future payments are made directly to us.
We regularly review the arrangements on our accounts, including the monthly payment amount.

IMPORTANT, if for any reason, we don't receive your payments on time we'll cancel this arrangement. The full outstanding balance will then become due.

Paying By direct debit..........................................

Other payment methods...........


Contacting Cabot..............................The most important thing for you to do now is to get in touch with us (blah....blah)

Our aim is to help customers get their accounts cleared - so to do this contact us soon.

Yours sincerely.


.................................................. .................................................. .................................................. .................
The Lloyds letter enclosed with the Cabot letter........................Addressed Credit Operations (Rosyth)

Dear Mrs

Account Number

We are writing to notify you that Lloyds TSB has assigned all of its respective rights, title, and interest in respect of the above referenced account (including the outstanding balance) to Cabot Financial (UK) Limited effective as 03/08/2012.

The total balance sold was £****.00, as at the date of sale 03/08/2012. Any payments made towards your account after 03/08/2012 will be forwarded to Cabot Financial (UK) Limited, and will be deducted from the balance shown above.

Under the terms of this assignment, and as defined in the Data Protection Act 1998, Cabot Financial (UK) Limited, is now the Data Controller of your Personal Data contained in the records of this account.

Cabot Financial (Europe) Limited has been appointed by Cabot Financial (UK) Limited, to manage your account in line with the arrangements agreed with BLS Collections. It is essential that all future payments and correspondence regarding this account now to be directed to Cabot Financial (EUROPE) Limited, att:

Cabot Financial (EUROPE) Limited
PO Box 241
West Malling
ME 19 4NA

Yours sincerely

***** ********
Lloyds TSB.

.................................................. .................................................. .................................................. ............................


She said her letter arrived just a few days ago, she tried emailing them on the email suggested on their website, as they also ringing several times a day, she not answering to them now, because they just harrassing.

I don't really know what to suggest to her really, but I did say its always best to correspond in writing only and tell them in writing to do this same, she said she had already done this by email since she had the letter ,but they not listening, and continue to ring.

Glad for any advice on this for her. (I understand that she also has an ongoing complaint, which has been rejected, about the excessive charges, and she received the final decision from Lloyds just before she received letter from Cabot, and its gone to the FOS), if she wins, then surely Cabot should not be entitled to any refund??

I do not actually know the full story, but only what she told me so far, any advice I can pass on to her would be great, thank you.

[winner12]

Re: Cabot/Lloyds

This is the same I received from Cabot can she still afford the amount she paid to lloyds if so she could write and tell them the arrangement is the same as with lloyds
I did not send any income expenditure either and they accepted it
Its only now I have problems with Cabot because my income has changed and they have become a pain in the butt

[di30]

Re: Cabot/Lloyds

Thank you. Sorry your having problems with them.

I shall tell her to continue the usual payments as she was with Lloyds for now (as she is in no better position at the moment), she did say she emailed them with all the account details, as shown on the letter to request for a payment book (same as Lloyds), and she did also request they correspond by writing and or email only, but they are not listening and their number is left on her phone about 5 times a day.
She is not a well person either, and have made this clear to them, as well as telling them she is TPS registered and ex directory.

Cheers and hope things get sorted for you too.

[winner12]

Re: Cabot/Lloyds

Hi Di
Forgot to mention they will send Payment slips or she can have a paypoint card hope this helps

[di30]

Re: Cabot/Lloyds

Excellent, I shall let her know later on, she was so worried about that.

Researching on the business, they appear to be a nightmare, but suppose they can be just like any other collections organisation really.

Its the non stop phone calls, so I suggested that she just write to them again and insist that she will only accept written correspondence both ways.

Thank you.

[winner12]

Re: Cabot/Lloyds

Excellent, I shall let her know later on, she was so worried about that.

Researching on the business, they appear to be a nightmare, but suppose they can be just like any other collections organisation really.

Its the non stop phone calls, so I suggested that she just write to them again and insist that she will only accept written correspondence both ways.

Thank you.

Yes you are right they threaten and its worrying and annoying too they have threatened me with all sorts
Saw them off the other week thanks to Bluebottle and they have now come back with something else to do with defaults but what they say seems to a load of c**p again
Its hard when you are struggling but when she writes get your friend to word it so they have no choice it worked for me
Good Luck