Bailiff visit

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Apologies if this is in the wrong section.

My partner has had a notice handed to her 19 year old daughter while we were out from a bailiff. It's a red paper slip that is apparently from "HM Courts and Tribunals Service"

It says

"The county court bailiff has made a visit to your address

Unfortunately, you were not available

Please contact the bailiff department as a matter of urgency

Automated payment line (for warrants only) 03000132088"

My partner suffers from a few mental health problems and is absolutely clueless about these things. I phoned the number up and spoke to the mam briefly about his visit. He mentioned it was a debt of £2000 roughly. He said he was only interested in receiving roughly £240 for the warrant and then a payment plan can be set up with the courts for the remaining. He also offered the warrant money can be also paid off in 3 installments. He was perfectly respectful over the phone, assume that's part of his job. Anyway my partner no idea what the debt is for and we're totally unsure about having to pay it and what options she can take.

She hasn't had any letters other than this note that was handed to her daughter at the door.

Any advice will be appreciated.

[echat11]

Try not to worry.

What your partner can do as she has health issues, is email the following letter to the bailiffs and the Creditor.

If you have evidence, i.e. doctors letter etc, that would help. Ask the bailiff to return the debt to the Creditor.

https://www.nationaldebtline.org/sam...vulnerable-ew/

https://www.citizensadvice.org.uk/de...re-vulnerable/

Update the thread.

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Thanks for the response.

I have checked that letter template and I won't be able to fill it out perfectly as I have zero understanding of who the debt is from, account numbers or dates etc.

"please askEnter the name of your creditor here (required) [enter the name of your creditor here]*
to take the debt back and accept payments of £Enter your payment offer here (required)
[enter your payment offer here]*

I am not sure who the original debt is from and do I even want to make an offer of a set amount due to not acknowledging the debt yet?

Thanks

[echat11]

Thanks for the response.

I have checked that letter template and I won't be able to fill it out perfectly as I have zero understanding of who the debt is from, account numbers or dates etc.

"please askEnter the name of your creditor here (required) [enter the name of your creditor here]*
to take the debt back and accept payments of £Enter your payment offer here (required)
[enter your payment offer here]*

I am not sure who the original debt is from and do I even want to make an offer of a set amount due to not acknowledging the debt yet?

Thanks

It's a template, so it can be amended to suit your circumstances. If you don't know who the Creditor is, just put 'Creditor', no doubt when it's returned the Creditor will write to you.

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As I am not sure who this debt is from, exact amounts will this letter be ok? I will upload a PNG to URL - https://ibb.co/GM8LGkB

[echat11]

As I am not sure who this debt is from, exact amounts will this letter be ok? I will upload a PNG to URL - https://ibb.co/GM8LGkB

Yes, it's fine but change 'me' to 'Donna'. If your Donna's representative, then the whole letter needs to reflect that.

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Yes, it's fine but change 'me' to 'Donna'. If your Donna's representative, then the whole letter needs to reflect that.

Already done, noticed the fault after reading.

So do I now email this to the email address on the leaflet which is darlingtoncountycourt@justice.gov.uk - Should I put the bailiffs name on the subject header as he has left his name and direct phone number too. I obviously can not forward a letter onto a creditor as they have not stated who it is. Can the bailiff point blank refuse?

[echat11]

Already done, noticed the fault after reading.

So do I now email this to the email address on the leaflet which is darlingtoncountycourt@justice.gov.uk - Should I put the bailiffs name on the subject header as he has left his name and direct phone number too. I obviously can not forward a letter onto a creditor as they have not stated who it is. Can the bailiff point blank refuse?

Yes, email it to the Court.

'Should I put the bailiffs name on the subject header as he has left his name and direct phone number too', yes.

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Ok I have sent the email. Is there any time scale on a response? As in are they required to respond to myself within a certain amount of days/weeks? Just tryiung to prepare for next actions.

Thanks

[echat11]

Ok I have sent the email. Is there any time scale on a response? As in are they required to respond to myself within a certain amount of days/weeks? Just tryiung to prepare for next actions.

Thanks

It would be reasonable to expect a response within 2 weeks, but as you've directed the email for the attention of a named person, I anticipate it will be much quicker.

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Ok just updating to say I haven't received anything back, no even a acknowledgement of the email. No visits to the home either. Not sure if I need to send another or just carry on waiting

[echat11]

Ok just updating to say I haven't received anything back, no even a acknowledgement of the email. No visits to the home either. Not sure if I need to send another or just carry on waiting

No harm in emailing again, it might be they are still dealing with it or have a 'backlog'.