• Welcome to the LegalBeagles Consumer and Legal Forum.
    Please Register to get the most out of the forum. Registration is free and only needs a username and email address.
    Please do not post your full name, reference numbers or any identifiable details on the forum.


  • Filter
  • Time
  • Show
Clear All
new posts

  • Capquest/Resolvecall

    Hey good people.. It's been a while

    Having been here before a couple of times and received the help of you good people years back I'd like to think I had a little knowledge on how to deal with claims from these companies

    Well, A few months ago out of the blue the wife received a letter from Capquest stating there was a debt of 1500 ish owed to them from a debt they bought from Shop Direct, No dates and no paperwork only to just make contact them. I ignored it as if there was such a debt it would be 10 years plus now since default if there was a debt at all as the wife states quite profusely that she has never had a catalogue debt.. After a few attempts by Capquest via mail and missed calls we received one last month to say it had been passed to Resolvecall. So though best to send the Statute Barred letter and to also state the Resolvecall had no permission to come to our home.. Well after maybe 2 weeks we received a response stating that "Thanks for our letter but to discuss with Resolvecall"

    I know Resolvecall have little to no powers at all I'd just like to ask what maybe might be a sensible next move? Make contact with Capquest again or make contact with Resolvecall and give them the Statute Barred letter or just ignore?

    Thanks in advance
    Tags: None

  • #2
    In the words of Lionel Richie "Hellooooooo"


    • #3
      Send the following template, amend to suit. Send it to both Resolvecall and Capquest, make sure you get Proof of Postage.



      • #4
        Already been this route, with the utmost respect did you read the post?


        • #5
          Originally posted by Stu View Post
          Already been this route, with the utmost respect did you read the post?
          Oh, yes I did read it, but clearly Capquest are playing 'dumb'. You need to 'reinforce' the message that the 'debt' is statute barred and pursuing you is 'fruitless' and they gaining nothing in communicating with you.

          You send the Statute Barred Letter as many times as you need to.

          It's clearly up to you how you decide to proceed.


          • #6
            I see just keep sending the same letter as before, no adjustments you don't think?


            • #7
              Originally posted by Stu View Post
              I see just keep sending the same letter as before, no adjustments you don't think?
              No adjustments (tried and tested), once you do something different, they get 'optimistic'. You want to dampen down their 'optimism', best way show them you are happy 'to bat them away', with the same message. It will 'sink' in.


              View our Terms and Conditions

              LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

              If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.

              If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.


              1 of 2 < >

              Support LegalBeagles

              Donate with PayPal button

              LegalBeagles is a free forum, founded in May 2007, providing legal guidance and support to consumers and SME's across a range of legal areas.

              2 of 2 < >


              Pre-Action Letters
              First Steps
              Check dates
              Acknowledge Claim
              CCA Request
              CPR 31.14 Request
              Subject Access Request Letter
              Example Defence
              Set Aside Application
              Witness Statements
              Directions Questionnaire
              Statute Barred Letter

              If you received a court claim and would like some help and support dealing with it, please read the first steps and make a new thread in the forum with as much information as you can.

              NOTE: If you receive a court claim note these dates in your calendar ...
              Acknowledge Claim - within 14 days from Service

              Defend Claim - within 28 days from Service (IF you acknowledged in time)

              If you fail to Acknowledge the claim you may have a default judgment awarded against you, likewise, if you fail to enter your defence within 28 days from Service.

              We now feature a number of specialist consumer credit debt solicitors on our sister site, JustBeagle.com
              If your case is over £10,000 or particularly complex it may be worth a chat with a solicitor, often they will be able to help on a fixed fee or CFA (no win, no fee) basis.
              See more
              See less

              Court Claim ?

              Guides and Letters

              Search and Compare fixed fee legal services and find a solicitor near you.

              Find a Law Firm