RLP Civil Recovery & Abuse. Police?

[des8]

Re: RLP Civil Recovery & Abuse. Police?

The real problem,going forward, is not the risk of court action, but the threatening letters to come from RLP seeking repayment of non existing losses.
We know how frightening people find these threats and so perhaps should be offering reassurance and promise of support in dealing with them.

[enquirer]

Re: RLP Civil Recovery & Abuse. Police?

Obviously guilty, but no court appearance or fixed penalty. The matter therefore vanishes into the mists of time once the letters from RLP have been ignored. The catch is that if you want to proceed against the store and the PCSO's, you will have to stand up in court and admit a criminal offence ... and anyone who thinks that the powers-that-be won't then kick back is a fool.

[MissFM]

Re: RLP Civil Recovery & Abuse. Police?

To the OP:

I don't think you have anything to worry about, except threatening letters, in which case do post up here for further guidance.

I agree with enquirer that you would really be tempting fate to take pre-emptive action against those that apprehended you - but, though dishonest, what you did really wasn't that awful and no-one died - and nothing justifies the way you were treated from what you've described above.

To other fellow beagles:

We all know that two wrongs don't make a right (foregone!).

What concerns me about this and other similar cris de coeurs on here are the actions of the enforcers - I can't imagine that they are acting maliciously, so they must believe they have the power to act as they do, which does appear to be totally unacceptable. Is this a lack off training? Or what?:decision:

How should they handle such things lawfully and effectively?:noidea:

[bluebottle]

Re: RLP Civil Recovery & Abuse. Police?

The PCSOs are likely to be sacked if this is pursued through police channels. Primark would be ill-advised to even think of pursuing a civil recovery claim, either directly or indirectly, given the actions of their security staff.

If the OP was ever to pursue the matter through the county court, agreed, what they did would be taken into account, but if the security goons' actions were excessive or disproportionate in the circumstances, this may overshadow what the OP did and the outcome may not be what Primark would want.

[des8]

Re: RLP Civil Recovery & Abuse. Police?

What concerns me about this and other similar cris de coeurs on here are the actions of the enforcers - I can't imagine that they are acting maliciously, so they must believe they have the power to act as they do, which does appear to be totally unacceptable. Is this a lack off training? Or what?:decision:

?:noidea:

IMO those who own and run companies of this ilk are well aware that they run close to the edge.
However some of their employees, especially at the lower end of the scale, probably are convinced by training that their actions are perfectly reasonable.
The spiel that is produced by the ream is psuedo legal, and convinces lots of people it is correct, so why shouldn't the not so bright and questioning staff also think it right?
Some, like Ledson, however will know exactly what they are doing

[MissFM]

Re: RLP Civil Recovery & Abuse. Police?

Some, like Ledson, however will know exactly what they are doing

Who he please Des? (footnote required) x

[des8]

Re: RLP Civil Recovery & Abuse. Police?

Who he please Des? (footnote required) x

Dear Rachel, from ParkingEye

[MissFM]

Re: RLP Civil Recovery & Abuse. Police?

Was beginning to think I was even thicker than at first apparent - then googled the above... gottit now! :fear:

but we digress...:tinysmile_kiss_t4:

[MissFM]

Re: RLP Civil Recovery & Abuse. Police?

Just wondering, both from the OP's P-o-v and for future similar situations, what the Store Detective, PCSOs etc can lawfully do - how should they handle it?

[bluebottle]

Re: RLP Civil Recovery & Abuse. Police?

To the OP:

I don't think you have anything to worry about, except threatening letters, in which case do post up here for further guidance.

I agree with enquirer that you would really be tempting fate to take pre-emptive action against those that apprehended you - but, though dishonest, what you did really wasn't that awful and no-one died - and nothing justifies the way you were treated from what you've described above.

To other fellow beagles:

We all know that two wrongs don't make a right (foregone!).

What concerns me about this and other similar cris de coeurs on here are the actions of the enforcers - I can't imagine that they are acting maliciously, so they must believe they have the power to act as they do, which does appear to be totally unacceptable. Is this a lack off training? Or what?:decision:

How should they handle such things lawfully and effectively?:noidea:

The PCSOs' actions were discreditable from the verbal abuse they heaped on the OP and their friend; that would earn them a warning about their conduct from their Station Superintendent. However, the threats they then made are more serious and sufficient to result in a final written warning or, possibly, dismissal.

[MissFM]

Re: RLP Civil Recovery & Abuse. Police?

The PCSOs' actions were discreditable from the verbal abuse they heaped on the OP and their friend; that would earn them a warning about their conduct from their Station Superintendent. However, the threats they then made are more serious and sufficient to result in a final written warning or, possibly, dismissal.

Yes, ty BB! I do understand and see what they did wrong.
Am asking how such a situation should be correctly handled? :tinysmile_hmm_t2:

[bluebottle]

Re: RLP Civil Recovery & Abuse. Police?

Just wondering, both from the OP's P-o-v and for future similar situations, what the Store Detective, PCSOs etc can lawfully do - how should they handle it?

The attached document shows what PCSOs can do. Retail Security have no more power than any ordinary person. It is not practical to give a hard and fast account of how Retail Security and PCSOs should handle situations as each situation will have its own unique circumstances.

[MissFM]

Re: RLP Civil Recovery & Abuse. Police?

The attached document shows what PCSOs can do. Retail Security have no more power than any ordinary person. It is not practical to give a hard and fast account of how Retail Security and PCSOs should handle situations as each situation will have its own unique circumstances.

Thanks BB.

That's certainly comprehensive!:tinysmile_aha_t:

Was hoping for a bit of an idiot's guide but am guessing that's not possible for the reasons you give above x

[bluebottle]

Re: RLP Civil Recovery & Abuse. Police?

Thanks BB.

That's certainly comprehensive!:tinysmile_aha_t:

Was hoping for a bit of an idiot's guide but am guessing that's not possible for the reasons you give above x

If all Retail Security behaved like civilised human beings, an Idiot's Guide would be easy to compile. Unfortunately, the reality is that retail security goons will always excel themselves by proving some of them haven't managed to progress past Neanderthal on the evolutionary ladder. Some, sadly, are no more than thugs in uniform.

When the Security Industry Authority (SIA) was formed, the reputable companies in the private security industry hoped it would mean the end for Rent-A-Thug operators. Sadly, the reputable companies have been badly let down. It is not their fault or that of the SIA, which is underfunded and under-resourced.

[MissFM]

Re: RLP Civil Recovery & Abuse. Police?

But, BB, say you are a security guard and you spot someone either shoplifting or switching labels - what do you do? It seems (to me) that there is nothing lawful you can do?