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Hi. I recently removed a price tag on an item in TK Maxx in order to have the item reassessed. This may sound strange but at the time it was a perfectly reasonable thing to do with no intention of any wrong-doing. I took the item to customer services and asked if they could price the item. The assistant went away and came back (with the item still in her possession) to inform me someone would price it for me. After some time, another assistant came over (in possession of a similar item, but not the same). She informed me the item was £6.99. I bought the item but I only got chance to walk a few steps away from the till when I was taken away by a security guard. He threatened to call the police if I did not admit to the removal of the tag and informed me that I'd deceived the member of staff. I have recently been diagnosed with depression, and on the day I was in a fragile state of mind and was frightened to defend myself. The security guard produced a price tag of £16.99, claiming it was the original tag, though the tag I removed was £12.99. They took my details and I was banned for life from the store. They then took the item back and refunded me.
I'm not sure who priced the item as it was not the staff member who told me the price was £6.99, as when I asked to purchase the item she had to ask the first member of staff to confirm if the item lying by the till was the correct one. Therefore, she did not know what it looked like. I received a letter from Retail Loss Prevention demanding £137.50. Fortunately, I sought advice from CAB and wrote to RLP. I received an unpleasant letter back stating my actions were to deceive (even though I explained my intention) but no longer pursuing the claim and informing me that my details will remain on their data base (mentioning the Data Protection Act) and declaring the case closed.
I was thinking of writing to TK Maxx regarding the incident but really see no point. The whole incident seems very wrong, with a lot of unanswered questions on my part regarding how the staff went about this, and who exactly priced the item. As I mentioned before, I have been diagnosed with depression and was not in a good state of mind on the day. I also have genetic disorder known as neurofibromatosis type 1, which can affect perception and thought process. I did not intend to deceive or commit fraud in any way. I always understood that a price tag is an invitation to the customer, and the seller is under no obligation to sell at that price.
I would appreciate any thoughts on the matter as I do feel that the actions of the staff were not right. The whole incident has been very stressful for me. Thank you.
I'm not sure who priced the item as it was not the staff member who told me the price was £6.99, as when I asked to purchase the item she had to ask the first member of staff to confirm if the item lying by the till was the correct one. Therefore, she did not know what it looked like. I received a letter from Retail Loss Prevention demanding £137.50. Fortunately, I sought advice from CAB and wrote to RLP. I received an unpleasant letter back stating my actions were to deceive (even though I explained my intention) but no longer pursuing the claim and informing me that my details will remain on their data base (mentioning the Data Protection Act) and declaring the case closed.
I was thinking of writing to TK Maxx regarding the incident but really see no point. The whole incident seems very wrong, with a lot of unanswered questions on my part regarding how the staff went about this, and who exactly priced the item. As I mentioned before, I have been diagnosed with depression and was not in a good state of mind on the day. I also have genetic disorder known as neurofibromatosis type 1, which can affect perception and thought process. I did not intend to deceive or commit fraud in any way. I always understood that a price tag is an invitation to the customer, and the seller is under no obligation to sell at that price.
I would appreciate any thoughts on the matter as I do feel that the actions of the staff were not right. The whole incident has been very stressful for me. Thank you.
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