Banned from M&S

[2222]

So is there nothing I can do now ??

Nothing useful.

You could wander into a store, just to test how good their face recognition software is. The worst that happens is they shoo you out. If you do that, could you please tell us how it goes.

[des8]

Not really
You were caught stealing.
They have banned you from entering (all?) their stores.
Did they say how long the ban would last?
Was it in writing?

If you re enter their store they may notice you and ask you to leave.
If you attempt to purchase something they may refuse to sell it to you

As long as you do nothing wrong, there is little they can do

Edit: crossed with 2222

[Lucy1289]

I feel like my life is ruined lol one little mistake, and now I get to live with the shame for the rest of my life. The ban was given in writing and it is a lifetime ban.

So when I’ll be a 60 year old lady and my grand kids will want to go to M&S I’ll have to lie every time as to why I can’t go in.

[des8]

Not necessarily
As already indicated Marks aren't doing so well so may disappear from the High Street anyway.

Is this the wording of the ban:
"You are not permitted to enter into any of our stores again." and "Your right as a member of the public to shop at any of our premises is now withdrawn, this includes shopping in our branches or online @marksandspencer.com and orders may not be processed. If you choose to ignore this notice, you will be asked to leave. Failure to do so may result in Police action."

Ignore the threat of police action as it is a civil offence to trespass


If you really want to go back to M&S without worrying, I would suggest first paying the charge that is coming your way (I hate recommending that).
A percentage (40% i have read) goes to M&S.
You could then write a grovelling letter (as below lifted in part from another site!)) to the store, and if that fails write to head office


My name isXXXXX and I was recently caught shoplifting in your store at XXXXXX . I am writing in hopes of you reconsidering banning me from M&S stores.

First of all, I am truly sorry and deeply regret my actions. There is no excuse for it and I realize that apologising now is crying over split milk. I deeply repent the immoral act I committed and this will certainly be a loud reminder for all my future actions should I ever consider doing it again
This incident has affected me a lot, I haven't been sleeping properly ever since this happened, Every time i see adverts of M&S on TV my stomach is turning. My quality of life isn't the same as it used to be!! And I am to blame for it which makes it even worse!!

I have always loved M&S for it's high quality products which is why I am hating myself for losing the privilege of shopping with M&S. I hope I have the opportunity to remain a paying customer who shows great appreciation and support for M&S. I promise to never shoplift or commit anything so immoral and unethical again as such an act is unfair to other paying customers and staff of M&S.

As I have also paid the civil recovery charge of £xxx, levied by Drydensfair , I plea and hope you will consider lifting the ban..

yours etc

[Lucy1289]

Thank you DES8 that is very helpful. How long do you think I should wait before sending the letter?

[des8]

Not until you have paid that charge!

[MIKE770]

Amethyst

[ostell]

The charge and the ban are probably 2 entirely separate things. The charge is the bit on the side that the security consultants hope to make from an unsuspecting member of the public and M&S have no knowledge of the request for money.

So even if the charge is paid then M& S know nothing about it anyway. Wait a few months then write that grovelling letter.

[des8]

Sorry to contradict you ostell, but I think you'll find any monies received by the civil recovery firms is split with the retailer.
I have read (can't find article now) split 40/60 approx.

[2222]

Sorry to contradict you ostell, but I think you'll find any monies received by the civil recovery firms is split with the retailer.
I have read (can't find article now) split 40/60 approx.

Will the local store manager know who's paid?

[Amethyst]

I think it was the transcripts ( and just got lost reading them looking for it ) but they're actually a bit vague, so it could have been in the Tesco/RLP contract ( which I can't find atm ) or the CAB's uncivil recovery reports....

anyway the bits I found....

JUDGE HARRIS: Thank you. (pause) Do you know, as it is here asserted, that RLP retains 40 per cent of what it recovers? How is that known by the Citizens Advice Bureau or are you not in a position to say?

JUDGE HARRIS: So, if you put into your handbag something worth £5 and you were apprehended and brought back to the holding room and sent a bill, from such investigations as you have been able to carry out, RLP might ask on the claimant’s behalf, hoping to get 40 per cent of it themselves, for £87.50. If, on the other hand, the item was something that was worth, say, £400 then they might ask for £250.

Allied to that, is there anything material in your submission in the fact that, was it 60 per cent or was it 40 per cent of anything that was going to be recovered was going to go to the security company, rather than to the claimant? You better remind me which it was.

MR TOWNSEND: As I understand it the 40 per cent that was being referred to was not to go to the security company, but the civil recovery company, which is a distinct organisation.

https://legalbeagles.info/wp-content...y-26-04-12.pdf
https://legalbeagles.info/wp-content...y-27-04-12.pdf

It's nice to have a read now and then... just for completeness Judgment - https://legalbeagles.info/SHARON/ApprovedJudgment.pdf


Entirely irrelevant to the ban from the store though

[Lucy1289]

this is so hard, since my last post on here within the space of a week there have been 3 occassions whereby a friend wanted to pop into M&S to grab some lunch and I had to say no .... on Saturday i went shopping with my mum, when we came out of the car park the only way to go inside the shopping centre was through M&S, I had to make up an excuse as to why I couldnt go in and said I had to make a call and asked her to meet me inside .. so I went round the car park walked for about 7 mins to get to another enterance that wasn't through M&S

I know in theory it shouldnt be so hard its only a store out of thousands others that ive been banned from but there are so many of them everywhere!!

I plucked the courage on Saturday and after me and my mum finished shopping we went back to the car park through M&S .. I was in there for about 10 mins, we did a little food shop too, and I was nervous the whole way through but no one approached me, it was all good, the store was almost empty with 1 or 2 customers and not too many staff either.

but who says next time i wont be thrown out of the shop in front of my friends and family urghhhhhhh I can't deal with this stress.

[Lucy1289]

hello again - I read something on a website now that scared me a lot, it said that if the charge from drydensfair isnt paid they will send law enforcement officers to your house who will take goods like your TV, car etc !!! omg is that true??

[MIKE770]

Oh yes??? well only if a CCJ obtained and not paid and the owners felt they need ti send court bailiffs,, do yourself a favour stop reading what is not relevant - relax and only ask us if any development (/??? unlikely

[Amethyst]

As Mike says, stop reading the worst on the internet.... only IF Drydens took you to court and won, and you didn't pay, would they then be able to request a warrant of control be issued, and only then could they engage the services of enforcement officers ( bailiffs ).... so far as you are concerned they haven't even sent you the first letter asking for payment yet ?

Do you want to give us a link to where you're reading this horror ? ( might be able to set your mind at ease a bit more if we know what you're looking at )