Wallace Sacks!

[moneyisthedevil]

I'm so angry right now! I ordered a chair from the Wallace Sacks website on the 31st October 2016. I paid them £658 and it said that the item was in stock and would be dispatched within 4-6 weeks (so in time for xmas - when I needed it for). Six weeks came and went on the 12th December, still no chair. Rang the office and they said it would definitely be in this week and delivered straight away. Emailed them today to ask why I still hadnt heard anything - only to be told that it now won't be in their warehouse until the first week in January!! I am fuming. I needed and expected that chair by xmas and theyve got £658 of my money sat in their bank account!!!

[enaid]

Re: Wallace Sacks!

Hi and welcome
Get your money back

You can ask for your money back if you don’t receive the item either:

• within 30 days of buying it
• on the date you agreed with the seller - if it was essential to receive it by then (eg for an event then or shortly after)

If the seller refuses to give you your money back, you should put your complaint in writing - follow their complaints procedure if they have one.
https://www.citizensadvice.org.uk/co...een-delivered/

[moneyisthedevil]

Re: Wallace Sacks!

Thank you Enaid. The problem is I really want the item!! Cant get anywhere else for this orice. I'm so annoyed though.

[enaid]

Re: Wallace Sacks!

Thank you Enaid. The problem is I really want the item!! Cant get anywhere else for this orice. I'm so annoyed though.

Well if that's the case you are going to have to wait I think, but I would complain like billieo until I got some kind of compensation.
Is the chair hand made or is it a one off as you can not get one same or similar from elsewhere?

[moneyisthedevil]

Re: Wallace Sacks!

Its a Eames chair (copy obvs, originals are 5 grand!) I think you're right and yes all I can hope for is some sort of compensation. No Xmas present for the hubby

[enaid]

Re: Wallace Sacks!

Have you had a good Google and put in the details of the chair. I am not familiar with this furniture I will admit but there seems quite a bit on the internet about it and different retailers. If you have look round and see something just make sure the site is ok etc>

[moneyisthedevil]

Re: Wallace Sacks!

Thanks for all your help. I'll have another look around xx

[Trix1970]

Re: Wallace Sacks!

Have you got anywhere with this company?

[moneyisthedevil]

Re: Wallace Sacks!

Have you got anywhere with this company?

Hi. We got all our money back x

[Trix1970]

Re: Wallace Sacks!

Hi. We got all our money back x

That's good, how long did it take? X

[moneyisthedevil]

Re: Wallace Sacks!

That's good, how long did it take? X

Straight away! They just constantly lied to us xx

[Trix1970]

Re: Wallace Sacks!

Straight away! They just constantly lied to us xx

They won't pay me!! I've just seen a post saying they've gone bust!! They owe me £1600!!

[Diana M]

Re: Wallace Sacks!

I've just seen a post saying they've gone bust!!

Where do you see that?

My post on your thread said that they hadn't been struck off by Companies House.

Here >

It seems you are not alone with your issue if you read these reviews

https://uk.trustpilot.com/review/www.wallacesacks.com

(assuming it's the same business you're referring to)

Is it this company which narrowly missed being struck off by Companies House a couple of weeks ago?

https://beta.companieshouse.gov.uk/c...filing-history

Di

Link to your thread here > http://legalbeagles.info/forums/show...221#post711221

Di

[Trix1970]

Re: Wallace Sacks!

Where do you see that?

My post on your thread said that they hadn't been struck off by Companies House.

Here >

Link to your thread here > http://legalbeagles.info/forums/show...221#post711221

Di

On their facebook page, a customer has written that they have just gone bust but are still taking people's money (it could just be a disgruntled customer....they have a few)

[Amethyst]

Re: Wallace Sacks!

https://uk.trustpilot.com/review/www.wallacesacks.com is the reviews page where someone has mentioned the company going 'bust' That company seems to be Wallace Sacks Online ( now changed name to WS Online Ltd ) which did dissolve in mid November 2016 after comppulsory strike off ( https://beta.companieshouse.gov.uk/c...pdf&download=0 ) However the website is stated as being owned/run by Wallace Sacks Furnishings Ltd which is still going BUT was called MUUBAA LIMITED until 18 Jan 2017 ( see https://beta.companieshouse.gov.uk/c...pdf&download=0 )

Quick look on wayback archive from November 3rd 2016 shows the details "Wallace Sacks Registered office Unit 58, Millmead Industrial Centre, Mill Mead Rd, London N17 9QU, Registered in UK
Company Registration Number 01546128 VAT no. GB346522753" which are the same as at present.

There's also a new company called MUUBAA Trading Ltd - Director Georgia Sacks - set up November 2016 as GAS Clothing Ltd and name changed to MUUBAA in December. TrustPilot reviews for MUUBAA ( leather clothing) has gone rapidly downhill around same timescales as Wallace Sacks.

There's also a WallaceSacks.com Limited company - https://beta.companieshouse.gov.uk/c...filing-history - same director as WS online which is still running.

Also just checked and the WallaceSacks.com website is owned by

Admin Name: Simon Jones
Admin Organization: Muubaa Ltd
Admin Street: Unit 58 Milmead Ind Center Mill Mead Rd
Admin City: London
Admin State/Province: London
Admin Postal Code: N17 9QU
Admin Country: GB
Admin Phone: +44.02088083275

Tangled web there which warrants investigation further but for now, you haven't received goods ordered and paid for, it's beyond the timescales given and you aren't receiving responses to your complaints, so I would certainly be speaking with your credit card company about a section 75 claim if you have got nowhere with the companies complaints process.

I would also inform Trading Standards.