Supplier cancel an order for no valid reason!

[Surfer]

Re: Supplier cancel an order for no valid reason!

Thank you
Not picking holes... just trying to ascertain the exact position.
If we find conflicting information it is necessary to determine exactly what has passed to enable best advice.
So if you feel you had no choice but accept the cancellation and refund, you need to write to the supplier stating that you accept the position under duress, as there was no alternative and you will be pursuing your consequential losses.
You will then be in a better position to pursue them.
As it stands, with nothing in writing, it could be spun that you voluntarily agreed to the cancellation and refund.
You will be asked why you did not reject the cancellation and refund at the time the offer was made (?beginning of April)

I did reject it and asked to be put through to the writer of the email who was the company director. They made all sorts of excuses and basically refused. Apparently the sales person Martyn was not away on holiday for a few weeks either. Even if I refused to give them the CC details they were cancelling anyway. Their website showed that the Buccaneer cruiser was due in for quite awhile but it seems it never arrived? I now suspect that there is a possibility that the incorrect caravan may have been ordered but cannot prove it. Either way cancelling the order a week or so before delivery caused us a lot of issues as we had to also change all our documentation for our visit to France.

[des8]

Re: Supplier cancel an order for no valid reason!

I am surprised that if they had ordered the wrong caravan, they didn't cancel under pretext of clause 7: "....any other circumstances whatever outside the control of the seller" (supplier failed to supply?)

But you do need to set a paper trail, so write to them (either signed for or at least with proof of posting)

[Surfer]

Re: Supplier cancel an order for no valid reason!

I am surprised that if they had ordered the wrong caravan, they didn't cancel under pretext of clause 7: "....any other circumstances whatever outside the control of the seller" (supplier failed to supply?)

But you do need to set a paper trail, so write to them (either signed for or at least with proof of posting)

Thanks will do and update in June