In October 2015 we ordered a new Buccaneer Cruiser caravan and paid a deposit of £1000. The caravan is due to delivery within the next few days. We chose this caravan as it is wider and has self levelling making it easier for me as I have rheumatoid arthritis and therefore mobility problems.
Between the time we paid the deposit and now we raise a few issues about the rear panels on these caravans as there was an issue with some developing cracks. The caravan is advertised with a 10 year water ingress warranty and one would assume that this covers the outside panels however on reading the owner's manual which can be obtained online I found out that the panels only had a 1 year warranty.
I emailed the dealer on a few occasions with our concerns about the rear panel and they replied and gave us re-assurance and I left it at that however on Saturday someone went to take delivery of their 2016 Cruiser and found crazing on the rear panel. I raised this with the dealer as we were have 2 units fitted onto the caravan and requested if we could view the caravan when it was delivered and before they did any fitments to the caravan.
This was their response;
Martyn is on holiday at the moment and won’t be back for a few weeks .I have just been looking through your email with the concerns you have with the buccaneer cruiser 2016. I then started to look though the rest of the emails you have sent us over the past few months. You have great concerns with the caravan . On a personal level ,this occasion we feel this would cause you a great deal of stress to yourself and the company if a problem was to happen in the future with the buccaneer cruiser. with this in mind on this occasion I obliged to return your deposit and cancel your order. we feel this is the best course of action for you .can you please call us to return your deposit asap .
Can they cancel the order and issue a refund bearing in mind that they have had our deposit for 5 months plus I have had to paid £425 for the satellite dome on our current caravan to be transferred and another £99 deposit for a Paintseal treatment? The money for the dome has been refunded. The wife is absolutely livid as she has been looking forward to us taking delivery of the caravan.
We have ordered the same caravan from another dealer however the trade in value on our current caravan is less now as several months older plus the APR is 1% more so we suffer financially. I have read and re-read their T & Cs and nothing in about them cancelling, but if I cancelled all sorts of penalties would have kicked into place. Can we claim the difference from them as we are financially worse off because they cancelled without a valid reason?
Between the time we paid the deposit and now we raise a few issues about the rear panels on these caravans as there was an issue with some developing cracks. The caravan is advertised with a 10 year water ingress warranty and one would assume that this covers the outside panels however on reading the owner's manual which can be obtained online I found out that the panels only had a 1 year warranty.
I emailed the dealer on a few occasions with our concerns about the rear panel and they replied and gave us re-assurance and I left it at that however on Saturday someone went to take delivery of their 2016 Cruiser and found crazing on the rear panel. I raised this with the dealer as we were have 2 units fitted onto the caravan and requested if we could view the caravan when it was delivered and before they did any fitments to the caravan.
This was their response;
Martyn is on holiday at the moment and won’t be back for a few weeks .I have just been looking through your email with the concerns you have with the buccaneer cruiser 2016. I then started to look though the rest of the emails you have sent us over the past few months. You have great concerns with the caravan . On a personal level ,this occasion we feel this would cause you a great deal of stress to yourself and the company if a problem was to happen in the future with the buccaneer cruiser. with this in mind on this occasion I obliged to return your deposit and cancel your order. we feel this is the best course of action for you .can you please call us to return your deposit asap .
Can they cancel the order and issue a refund bearing in mind that they have had our deposit for 5 months plus I have had to paid £425 for the satellite dome on our current caravan to be transferred and another £99 deposit for a Paintseal treatment? The money for the dome has been refunded. The wife is absolutely livid as she has been looking forward to us taking delivery of the caravan.
We have ordered the same caravan from another dealer however the trade in value on our current caravan is less now as several months older plus the APR is 1% more so we suffer financially. I have read and re-read their T & Cs and nothing in about them cancelling, but if I cancelled all sorts of penalties would have kicked into place. Can we claim the difference from them as we are financially worse off because they cancelled without a valid reason?
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