Ordered from Online store... not received item and no replies

[Amethyst]

Re: Ordered from Online store... not received item and no replies

The seller can use worldpay as a middle man, you claim your chargeback from your card provider and they claim it from worldpay,,,, worldpay then try and claim it from the seller. ( but you don't deal with worldpay that's between your bank / worldpay and the seller )

[thequeenisclarice]

Re: Ordered from Online store... not received item and no replies

The seller can use worldpay as a middle man, you claim your chargeback from your card provider and they claim it from worldpay,,,, worldpay then try and claim it from the seller.

Thanks so much for all this information - you have been so helpful, what an idiot I have been!

[Amethyst]

Re: Ordered from Online store... not received item and no replies

Let us know how you get on, I'm not that hot on chargebacks etc but someone else will be able to help if your bank are a bit rubbish.

[des8]

Re: Ordered from Online store... not received item and no replies

As you paid by debit card, as Amethyst advised, go to issuing bank and claim a chargeback.
Worldpay here show the process when a chargeback is claimed (this is from the merchant's viewpoint but illustrates the process) https://www.cs.york.ac.uk/ftpdir/pub...chargeback.pdf

[thequeenisclarice]

Re: Ordered from Online store... not received item and no replies

As you paid by debit card, as Amethyst advised, go to issuing bank and claim a chargeback.
Worldpay here show the process when a chargeback is claimed (this is from the merchant's viewpoint but illustrates the process) https://www.cs.york.ac.uk/ftpdir/pub...chargeback.pdf

Thanks des8, does World Pay store details about the merchant whereby they can take chargeback amounts (rightly so) even if they are for example, a scam?

I feel like my bank might say i voluntarily ordered online therefore can't be refunded as I was scammed (I am still going to request one, but just wondering if you know anything about this)

[des8]

Re: Ordered from Online store... not received item and no replies

Don't use the word "scam" when making your chargeback claim.
Just say the goods ordered have not been delivered.

The Dark Original facebook page has post querying non delivery & shipping time ad has not been updated since 30/11


The problem will arise if Worldpay cannot retrieve the payment from the merchant.
The bank will say you instructed a payment to an intermediary, which was legit and which they carried out
The payment from Card to Worldpay means the transaction is with Worldpay and not the merchant
However if you can show you used your card to make a specific purchase (ie you paid Worldpay to make the transaction on the same day)you may have a case for chargeback, but the card provider is under no obligation to provide a refund.

[thequeenisclarice]

Re: Ordered from Online store... not received item and no replies

Don't use the word "scam" when making your chargeback claim.
Just say the goods ordered have not been delivered.

The Dark Original facebook page has post querying non delivery & shipping time ad has not been updated since 30/11




The problem will arise if Worldpay cannot retrieve the payment from the merchant.
The bank will say you instructed a payment to an intermediary, which was legit and which they carried out
The payment from Card to Worldpay means the transaction is with Worldpay and not the merchant
However if you can show you used your card to make a specific purchase (ie you paid Worldpay to make the transaction on the same day)you may have a case for chargeback, but the card provider is under no obligation to provide a refund.

Ah that sucks, I didn't even realise they also called themselves Dark Original (it was Original Haven when I ordered)

I phoned my bank earlier and said I hadn't received something and I think the website is a scam, so they put me through to the dispute team who would mail me some paperwork - I won't say in the paperwork there that I think it was a scam. I phoned World Pay and asked if my transaction ID was real, and it was, so I guess in my banks paperwork I would say my transaction was with world pay (I have the world pay confirmation as proof) ?

[des8]

Re: Ordered from Online store... not received item and no replies

yes.

[Amethyst]

Re: Ordered from Online store... not received item and no replies

Thank you Des xx

[thequeenisclarice]

Re: Ordered from Online store... not received item and no replies

yes.

Thank both of you! If it's ok, when my bank letter comes I will potentially ask here what the best way to respond to certain questions are, if thats ok!

[des8]

Re: Ordered from Online store... not received item and no replies

:okay:

[DaisyDaresU]

Re: Ordered from Online store... not received item and no replies

I have also used this site - I placed an order 3 weeks ago which I haven't received. Don't reply to emails or phone calls. Twitter account does not exist. Facebook link and Twitter link do not work. I have also lost money on this site and used a debit card

[thequeenisclarice]

Re: Ordered from Online store... not received item and no replies

I have also used this site - I placed an order 3 weeks ago which I haven't received. Don't reply to emails or phone calls. Twitter account does not exist. Facebook link and Twitter link do not work. I have also lost money on this site and used a debit card

Hi Daisy i've just seen a Facebook page made by other people who were scammed by them: https://www.facebook.com/originalhavenoutlet/?fref=ts

I just came back to write a few days ago I actually received my order... I'm confused as many people have been scammed themselves? I wonder how I received mine?

[Amethyst]

Re: Ordered from Online store... not received item and no replies

Is the item you received a genuine item ?

[thequeenisclarice]

Re: Ordered from Online store... not received item and no replies

Is the item you received a genuine item ?

I believe so, it was a lipstick and I compared it to my other branded lipsticks, looks and seemed exactly the same, although I don't doubt that it may be just a very good fake