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Retailer debit equipment fault
A few members of my family noticed transactions on their debit accounts that they did not recognise, debits and then days later refunded.
They contacted their associated banks and were advised that the transactions had taken place in London and had been authorised with a correct pin number. This was apparently recognised activity to confirm if the holder noticed the transactions, in preparation for a much larger withdrawal when funds were available - salary date etc.
The bank advised to cancel to cards and they would be issued with a new card and pin, which they duly did, however they are still waiting for the replacements a period of almost a week (bearing in mind Monday was a bank holiday)
The information was posted on facebook, and a number of other people were affected, subsequent communication to the banks also resulted in cancelled cards.
It now transpires that the issue was caused by the introduction of "second hand" card devices at the point of sale in a local retailer. They had not been registered/configured properly. The retailer are not making people aware of the issue, we have only been able to establish the cause from members of the staff.
Surprisingly to me, the retailer has been able to amend the details of the transactions, resubmit for withdrawal, and have been successful, despite the cards having been cancelled.
I'm interested in opinions on this subject.
They contacted their associated banks and were advised that the transactions had taken place in London and had been authorised with a correct pin number. This was apparently recognised activity to confirm if the holder noticed the transactions, in preparation for a much larger withdrawal when funds were available - salary date etc.
The bank advised to cancel to cards and they would be issued with a new card and pin, which they duly did, however they are still waiting for the replacements a period of almost a week (bearing in mind Monday was a bank holiday)
The information was posted on facebook, and a number of other people were affected, subsequent communication to the banks also resulted in cancelled cards.
It now transpires that the issue was caused by the introduction of "second hand" card devices at the point of sale in a local retailer. They had not been registered/configured properly. The retailer are not making people aware of the issue, we have only been able to establish the cause from members of the staff.
Surprisingly to me, the retailer has been able to amend the details of the transactions, resubmit for withdrawal, and have been successful, despite the cards having been cancelled.
I'm interested in opinions on this subject.
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