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Morning all,
Hoping to find out if any options maybe available to me on this one
Ordered 2 items online with Debenhams on the 25th Nov, get told 4 working day delivery. 3 days later money is out of my account, and tracking notes show
"Dispatched"
Its now the 5th Dec, still no items received, so log on to check tracking, it shows the 1 item as "received" yesterday at 6pm, and the other item still showing dispatched.
So I call Debenhams to ask whats going on, the guy says the 1 item (bath robe) was "Received" back to Debenhams. He reads his notes about the courier (hermes), and tells me this:
""""" Items were dispatched on the 26th Nov, the courier has reported the parcel as damaged (a bath robe and coffee grinder!) at the Hub or in Transit, so they return the items to Debenhams."""""
So I said to the guy, from dispatch to your couriers before hitting my door, any problems that arise are nothing to do with me, I would just like the order I placed delivered ASAP.
Customer services guy then says, we can re-order the goods, but the robe has gone up £25 in price, so if you want it, you have to pay extra ??????????????
I said the item I ordered was delivered back to you, so how about just send that same item again ? He could see stock level is not an issue, he just said his computer wont allow him to deliver my goods unless I pay more money ?
I'm far from impressed, but more importantly, I ordered 2 items, paid money, items dispatched (contract formed ?) and still don't have what I ordered, and wont get unless I pay more money!
I have the email address for those in Headoffice for complaints, just wondering how this works ?
ie: do I just accept that Debenhams are rubbish at customer services and don't shop there again!
Or can I ask they deliver the goods I ordered on said date at said price, and fulfil the contract as items were dispatched......
cheers all
Hoping to find out if any options maybe available to me on this one
Ordered 2 items online with Debenhams on the 25th Nov, get told 4 working day delivery. 3 days later money is out of my account, and tracking notes show
"Dispatched"
Its now the 5th Dec, still no items received, so log on to check tracking, it shows the 1 item as "received" yesterday at 6pm, and the other item still showing dispatched.
So I call Debenhams to ask whats going on, the guy says the 1 item (bath robe) was "Received" back to Debenhams. He reads his notes about the courier (hermes), and tells me this:
""""" Items were dispatched on the 26th Nov, the courier has reported the parcel as damaged (a bath robe and coffee grinder!) at the Hub or in Transit, so they return the items to Debenhams."""""
So I said to the guy, from dispatch to your couriers before hitting my door, any problems that arise are nothing to do with me, I would just like the order I placed delivered ASAP.
Customer services guy then says, we can re-order the goods, but the robe has gone up £25 in price, so if you want it, you have to pay extra ??????????????
I said the item I ordered was delivered back to you, so how about just send that same item again ? He could see stock level is not an issue, he just said his computer wont allow him to deliver my goods unless I pay more money ?
I'm far from impressed, but more importantly, I ordered 2 items, paid money, items dispatched (contract formed ?) and still don't have what I ordered, and wont get unless I pay more money!
I have the email address for those in Headoffice for complaints, just wondering how this works ?
ie: do I just accept that Debenhams are rubbish at customer services and don't shop there again!
Or can I ask they deliver the goods I ordered on said date at said price, and fulfil the contract as items were dispatched......
cheers all
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