Tesco Item delivered to neighbor lost, no longer in stock loss of bargain Claim help.

[dejavus]

Re: Tesco Item delivered to neighbor lost, no longer in stock loss of bargain Claim h

So they want to play hard ball

Using the information in the previous posts I would be refusing their offer and sending a properly constructed LBA

They may consider the non delivery was "due to circumstances beyond their control", but it was still as much their responsibility as if it was one of their own employees.
As you pointed out there is a reasonable alternative TV (although it might cost them more) or they could reimburse you for your loss of bargain.
Go for it!

Any help with the LBA or links to any similar template would be appreciated.

[enaid]

Re: Tesco Item delivered to neighbor lost, no longer in stock loss of bargain Claim h

Any help with the LBA or links to any similar template would be appreciated.

What to put in the letter before action

Write 'Letter before action' at the start of your letter, to make it clear it's a formal letter. Your letter should include the following details:

• your name and address
• the reason for your claim
• a clear round up of the facts
• what you want the trader to do to put things right
• how much you're claiming. If you're claiming compensation for extra costs you've had as a result of the problem, you'll need to show how you have worked out the costs, including interest
• a list of any documents you'll be using to prove that you are owed the money
• an invitation to use alternative dispute resolution like mediation to sort out your problem, if you haven't already tried it
• a date by when you want the trader to give you a full response. This will depend on how complicated the case is, but 14 days is usual
• a request for any documents that you want the trader to provide which will help your case
• a reminder that you will start court proceedings if the trader doesn’t reply to the letter and that this may mean they will have to pay extra costs
• a reminder that both of you are expected to follow certain rules. These are set out in the Civil Procedure Rules and they aim to make sure the case is dealt with fairly. To find out more about them, go to www.justice.gov.uk.

• For an example of a letter before action
• Rules about making a court claim

[des8]

Re: Tesco Item delivered to neighbor lost, no longer in stock loss of bargain Claim h

Have a read here:http://www.justice.gov.uk/courts/pro...action_conduct

It tells you all you need, ANNEX A is the really important bit.
Come back afterwards if you'd like more assistance.

Crossed with enaid!

[dejavus]

Re: Tesco Item delivered to neighbor lost, no longer in stock loss of bargain Claim h

One more thing, do I have to print and attach my previous emails and their response to the Letter before action?

[des8]

Re: Tesco Item delivered to neighbor lost, no longer in stock loss of bargain Claim h

No....at this stage you need only list them

[dejavus]

Re: Tesco Item delivered to neighbor lost, no longer in stock loss of bargain Claim h

SO my letter was sent to the Tesco Direct Address and was delivered on the 23rd of September and no response to Date. So I ll move to the small claims stage now I suppose. The Address I used is as shown below

Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF

[des8]

Re: Tesco Item delivered to neighbor lost, no longer in stock loss of bargain Claim h

Thanks for continuing to post.
It is important that you draft your Particulars of Claim correctly and include all relevant details.
I would suggest, if you are not familiar with the process, that you read this thread on Legal BeaglesDrafting particulars of Claim...Advice required. Post 2 is really helpful.