Hi,
I bought a Playstation 3 game from the Playstation Network store called TNT Racers for £3.19. It turned out that the game was for a PSP machine and was unplayable on my PS3. I thought this was odd and so checked the description and nowhere did it say it was for a PSP only. All the other games clearly stated PSP ONLY in there titles.
I took some photographs of the description as proof and then rang Playstation UK and explained the situation. The Playstation agent said he would pass this on to Head Office to investigate. He explained that it was policy not to offer refunds unless the description was inaccurate. I didn't tell him that I had picture evidence.
Three weeks later I got a phone call to say that unfortunately my claim had been declined as after investigation it clearly showed that the game was PSP only. I told him that this was not the case and that I had evidence to prove this. The agent suggested that I email the pictures to Playstation Support.
I immediately went down to check the description on The Playstation Network and it had been changed to clearly state PSP ONLY!!!!!!!!!!
I was livid. They had changed the description to what it should have been and then rang me and lied, refusing me a refund.
I took some more pictures of the amended description of the game to show the differences between when I complained and then. I emailed Playstation with the photo attachments and explained what had happened and how disgusted I was at how I had been treated. I asked for a full refund and compensation.
I have just received this reply:
"Thanks for your recent contact with PlayStation Support.
I'm happy to advise that we've processed the refund that you requested. The amount will now be available within your PlayStation Network wallet for you to use on future purchases.
If you have any further queries, please call PlayStation Support on 0844 736 0595, quoting reference, where one of our team will be happy to help you."
No apology? No mention of blame? No mention of compensation?
To me this seems a very serious breach of ethics.
Am I over reacting?
The first Image is before, when I originally purchased the game and the second image is after they changed it and declined my refund. I have more photos showing the whole of the descriptions also.
I bought a Playstation 3 game from the Playstation Network store called TNT Racers for £3.19. It turned out that the game was for a PSP machine and was unplayable on my PS3. I thought this was odd and so checked the description and nowhere did it say it was for a PSP only. All the other games clearly stated PSP ONLY in there titles.
I took some photographs of the description as proof and then rang Playstation UK and explained the situation. The Playstation agent said he would pass this on to Head Office to investigate. He explained that it was policy not to offer refunds unless the description was inaccurate. I didn't tell him that I had picture evidence.
Three weeks later I got a phone call to say that unfortunately my claim had been declined as after investigation it clearly showed that the game was PSP only. I told him that this was not the case and that I had evidence to prove this. The agent suggested that I email the pictures to Playstation Support.
I immediately went down to check the description on The Playstation Network and it had been changed to clearly state PSP ONLY!!!!!!!!!!
I was livid. They had changed the description to what it should have been and then rang me and lied, refusing me a refund.
I took some more pictures of the amended description of the game to show the differences between when I complained and then. I emailed Playstation with the photo attachments and explained what had happened and how disgusted I was at how I had been treated. I asked for a full refund and compensation.
I have just received this reply:
"Thanks for your recent contact with PlayStation Support.
I'm happy to advise that we've processed the refund that you requested. The amount will now be available within your PlayStation Network wallet for you to use on future purchases.
If you have any further queries, please call PlayStation Support on 0844 736 0595, quoting reference, where one of our team will be happy to help you."
No apology? No mention of blame? No mention of compensation?
To me this seems a very serious breach of ethics.
Am I over reacting?
The first Image is before, when I originally purchased the game and the second image is after they changed it and declined my refund. I have more photos showing the whole of the descriptions also.
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